Haidilao Vincom Tran Duy Hung

Haidilao is loosing its reputation in Vietnam.

As a big fan of Haidilao, I have experienced many many times Haidilao in various cities/countries e.g., Bangkok/Thailand, Sydney, Dubai, etc. I am really satisfied with the services from Haidilao, I love it. But when I come back to Hanoi, Vietnam. I think it is really really worst. I have just back to Vietnam for 2 months, but I have already visited Haidilao for 7-8 times, maybe once or twice per week. But but but,

1. the food is not good, especially vegetables and water melon. Sometimes, the food is rancid and smell is bad.
2. About the service, oh my god, if Haidilao Vietnam does not seriously recruits good attitude staffs, they will loose their reputation. Haidilao proud about their service, but bad attitude and lazy staff will make them bad. I think the staff is not trained well, lazy to serve customers and not polite. I have experienced this feeling 3-4 times.
3. specifically, I claimed to one manager when the food taste is weird and smell, but nothing changes at all.
4. today, because the addictive of Haidilao hotpot, I came to this restaurant again, another disappointment of service. Hope, Haidilao will address the issue of this branch, so I can have a better experience.

P/s: update after 2 times tried again in this Haidilao, there was nothing changed, the attitude of staff still not acceptable. During stay in Vietnam, I will not choose Haidilao anymore.