Baoz Dimsum — Restaurant in Ho Chi Minh City

Still a 1 Star Experience! Updated December 31st 2024. After eating here more than 10 times and enjoying most of the occasions on our previous trip I gave them a one-star review You can read about that below. I noticed recently that the business did respond to my issues. Giving some explanation about the one dish being cooked only 80% and coming in three other dishes which just sounds like it's difficult for them and it's why they're telling customers it's not available. I don't think you should be advertising something that's not available. Very simple business ethics are not being followed. Today we were giving them a second chance and an opportunity to go to five Stars. They put us on the 4th floor before I went up with my daughter and father-in-law and wife I realized I forgot my phone in the car and went back for it. They went up ahead of me when we got to the floor there was absolutely no one on the floor except for a few team members I heard my family calling me to the back but I was immediately overwhelmed by the smell of mildew and mold. See photos. You should be ashamed of yourself seating a dog in this section would be cruel and this is how you treat other humans. You should be aware, if your restaurant did any real heath and safety training, which I seriously doubt would know that customers, especially those with infants, are more prone to infection or illness than adults. Mold can cause serious issues and hospitalization, even death in severe cases. Have more respect for your customers until then you get what you deserve. When you edit your reply ensuring me that you're no longer sitting people on the 4th floor and or the 4th floor has been rehabbed I'll adjust this reciew. This was my previous review about a month ago. 2 major mistakes made on 1 viait. 1st mistake LAZY WIATRESS LIED TO MY FACE when I asked for a baby chair with a tray. As they had brought a wood high chair suitable for a toddler not a 1 year old like my daughter. The wood chair has a much deeper back rest, my daughter can't lean back. It has no safety bar or seat belt to keep her in securely, she can easily slip out of the wooden chair. Being that we have been here many times I knew she was lying and went to another floor to get one mysel lf. 2nd mistake: If you like duck don't come here because they're not going to give you one on Sundays when they're most busy. When you come on a Sunday and order a duck but told you cannot have duck unless you make it in a dish or several dishes and must divide it up and get each dish over 20 minutes each then another one then 20 minutes then another one. A whole duck is simple. I see a nice price for a duck on Wednesdays almost half price but the regular price is 699k which we were willing to pay. It makes no sense that you can bring out three dishes that take time to prepare instead of hang out one whole duck chopped like we wanted it. It makes no sense that we were refuse this You're forcing your kitchen staff into making conditions that take longer and make everybody else wait for other stuff. You can get duck with stir fried dishes with noodles and other things that you cannot have a whole duck by itself. Absolutely ridiculous and a well deserved one star. This place has come too far on its reputation it is no longer the place it used to be. We have eaten here 10 times with large groups this will be our last time. Again because the ducks hanging in the window all over town, And on the tabletop photo, are not available in this place on Sundays! Brought all the above to the attention of a manager who said the duck was available. He then brought the bill with no discount for all the about thus it tells customers management has no empowerment we paid full price for this bill and thus the one star is still deserved. The fact that the waitress lied to us we had to order much more dim sum and spent about 50% more than we would of if we would...

Disappointing, unprofessional and disrespectful service. This would be the last time I came here after the extremely awful experience.

After waiting for around 1.5 hours, my hotpot was cancel without providing any reason. When I ordered the hotpot, I was told about it will take 30 minutes. I expressed to the waiter that I was happy to wait. It was delayed multiple times, and I was asked to wait for another 15 minutes, 10 minutes, and 15 minutes. I told the waiter that it was okay, but kept following up the order for me.

We ordered 2 disks and a stir-fly rice noodle, but a female waiter in the white uniform told us that the hotpot will come with noodle, and it would be more than enough for 3 of us. So I withdraw the rice noodle order.

Then a waiter in the black suit came and asked me to wait for another 10 minutes. I said okay, and told her that it has been over 1 hour. 5 minutes later, suddenly she came back and told me, "the wait is too long, and I will help you to cancel the order." Firstly, I did not ask her to cancel my order. Secondly, when I asked her why she canceled my order, she did not provide me any legit reason, however, she said I could order something else or pay the bill now, but the hotpot she would cancel it now. she was very disrespectful with her insincere apology and talked over me. She did not allow me to ask the reason why my order was canceled. It was very rude.

We asked for the manager, but she did not want us to talk to the manager at the beginning, and we insisted. When the manager came and asked her what's happening, she replied to the manager that the customer only ordered 2-3 disks and a hotpot, but the kitchen told her that they were busy and would not want to make the hotpot. (This reason, she did not tell us. Instead, she said she HELPED us to cancel our order.) The way she said only ordered 2-3 disks was very rude. Does she expect people to order 5-10 disks for 3 people?

Very disrespectful with...

Not a good experience. It's annoying when a place has many different things to criticise because it makes you look salty but there was a lot wrong here. First of all the food was decent but still below average for the Chinese places I have been to in my life. I liked the yam croquette style starter that had an egg on top - that was decent. After our two dimsum starters we had to wait twenty minutes for our noodles which we wanted to eat with our roast duck. No sign of the duck. We wait. And wait. And wait. We make enquiries. Finally we have to tell them to take the noodles back and bring them out warm when our duck is ready. Fifty minutes after we finish out dimsum, the duck comes, with our reheated noodles... they couldn't even use their initiative and give us a new portion. The duck itself was very disappointing. Every bit had bone... in London you can pay a bit extra and take the duck off the bone, don't see why they can't do that here but this restaurant doesn't give you that option. The duck itself was overcooked and not juicy. I've had a lot of duck in my life and this was a disappointment. The price for this restaurant is waaaaaayyyy too high. I paid almost 600k dong for two people, why would you do that when you can get tastier meals for two for a quarter of that price elsewhere? Also, they don't even give you tissues on the table, you only get wet ones which you have to pay for. I've never been to a restaurant before that doesn't provide normal tissues. One last thing, I go to the toilet and as soon as I open the door two female cleaners come in to do god knows what. That's such bad etiquette. I've never seen that before in my life, they were waiting for me to finish so they could go in straight after me. So, in conclusion I'd have to say the food is below average. The service is terrible. The price is...