Goodlife Health Clubs Cannington — Attraction in Cannington

(LENGTHY POST)

TLDR A gym as big as Goodlife Cannington, does not compensate for the abundance of broken equipment, filthy amenities and lack of customer service from their employees. Will not recommend to anyone.

I haven't been to Goodlife Cannington in over a year and a half, but was considering rejoining, however after reading the recent reviews, not only was I instantly reminded of why I left, but am amazed at how they are yet to change. I will title each paragraph accordingly as I explain the experience i had with Goodlife Cannington.

SIGNING UP Late 2016 a friend and I signed up for the 12 month contract. The staff were very friendly toward us, and answered all questions that we had at the time.

ACCESSING THE GYM A couple of days after signing up, we went to use the 24hr access cards we received, to find that they didn't work. We then had to wait out front for someone to exit and let us in. The next day we went in and explained the issue to the staff, who then claimed to have fixed the issue, yet the same issue occurred another 2 times after that before the problem was fixed for good.

DIRECT DEBIT The memberships we got were direct debit, and all details provided were correct. My account got debited the correct amount at the correct time, however my friend's account did not get debited despite the account she provided having sufficient funds in it. Later on, she got a message stating that she had received a $20 dishonour fee. She contacted the gym immediately, only to be told to double check that her account had the funds in it and that they would attempt to debit the account a second time. After that second time failed and the second $20 dishonour fee was added, she contacted the gym again only to be told that the issue was not theirs and she needed to call Debit Success. She did so, to then be told to contact the gym. That process went back and forth a couple of times before it resolved.

FACILITIES For a gym that big, it was disappointing to see the amount of equipment that not only was broken, but remained broken for a period of time. The female amenities were always filthy and most of the lockers were faulty. I would sometimes spend 10 minutes scanning my locker card on multiple lockers trying to find one that would lock and on one occasion I thought the locker had locked but it hadn't and my stuff was accessible to anyone. The floors were always grotty and at times I would see the occasional cockroach. The sinks had water leaking from the taps almost constantly.

GROUP FITNESS AND PERSONAL TRAINING The Les Mills group fitness training was highly enjoyable and the instructors were always full of energy and ready to take on anyone at any fitness level. I encountered two personal trainers during my time at Goodlife. The first one would take 2-4 days to get back to my contact, but the second one was always prompt. I do understand that personal trainers only rent the gym, and do not work for Goodlife.

CUSTOMER SERVICE Having such a big gym does not compensate for the lack of customer service. When my friend was enquiring about the cancellation she was told by a worker that she could pay off the cancellation fee. When she came back the next day to arrange a payment plan she was told by another worker that she had to pay the entire amount upfront. On a number of occasions my friend would be told that she would receive a phone call the next day and never did. I had the same experience when enquiring about my membership's expiration. This shows a serious lack in communication which has had an effect on the quality of customer service.

Unless Goodlife has a noticeable change, and gets rid of the automated response to reviews, I will not be recommending this gym to anyone as you will be jumping through hoops to resolve any problems...

I can only speak for morning period and the Men's facilites, have been coming here for 5 years mainly due to the location. They have had plumbing problems for years now, not once in my time here has all the male showers been working, even at teh time of writing this, only 3 out of 12 showers work properly. Issues ranging from can't get cold water (yup! not a typo), missing doors, no temp control, missing shower heads, soaps are always empty etc... The sauna is working only 50% of the time at best. There is no ventillation in the locker rooms, during the summer they barely had any air conditioning working and I had requested at least a fan be put in there or something but nothing happened. Priot to COVID, they ahd wet wipes all around the gym for wiping down, DURING COVID they took them away and replaced with spray and wipe bottles (that are handled by everyone) and paper towel dispensers which are typically empty and probaby why no one wipes down their equipment. You see they actively maintain the upolstry on the equipment but most of the machines are outdated and not even bolted to the floor and slide around. They have an empty "Arena" group area which is another example of wasted money trying to buy customers with the latest workout trends, their latest is the Reform Pilates, see how long that lasts but they did manage to up my pricing at the same time. There are alot of machines they don't have, its a very basic gym with what mostly feels like 2nd hand equipment, nothing like a locally owned gym... They shouldn't have ONE of any piece of equipment, its a VERY busy gym... They're last "BIG Renovation with new equipment" took six weeks, they tore up some carpet, moved some machines around, put up cheap plywood over existing tiles and painted them black, but they did add squat/bar racks up stairs which is a plus and put in some super scratchy floor/carpet that actually made me bleed once from connecting with my skin LOL (it was probably cheap). On positive note, the staff & trainers there are absolutely lovely, always a friendly hello as you walk in/out, they seem to be busy filling up paper towels and soaps etc when I'm there... Problems above trend from poor managment, I pay $38 a fortnight which is alot to pay for a gym that isn't 1st class and what actually feels like a 3rd world gym most of the time (Sorry, I meant "health club" LOL)... I'll keep on attending, because the location is so close to work but they could definately improve the facilities. Sorry for...

it's early 2023 when i began this review

just one dedicated flat bench. just one ez bar. just one pin adjustable dipping/chin up machine just one smith machine. the adjustable flat/incline benches are too high off the floor, anyone under 6 foot tall will have difficulty handling heavy dumb bells using these benches and the seat and back rest are not independent of each other. the air conditioner can't keep up on hot days. it is quite expensive.

on the positive, they have recently spent some money on the place, best change was install of 8 new power racks, which opened up the gym area by moving pin loaded machines to other parts of the floor. however should of spent some money on above equipment. there's a new pilates room. there's plenty of parking. it has a 25 metre swimming pool and a cafe'. ......................................................................................................

since writing this review about 6 months ago, the smith machine that I mentioned above has been replaced with another seemingly older one, it is smoother in operation, however framing at the base of the smith machine does not allow the adjustable flat/incline benches I mentioned above, to be placed correctly under the bar in position for a seated shoulder press. need to turn bench around so you are unhooking the bar the wrong way. need a new smith machine that can properly fit adjustable seat under it. ...........................................................................................................

well another 5 months has passed it's april 2024 ... they have removed some of the older equipment, there's new flat benches, incline bench, seated rear delts/pecs machine, standing calf machine, lying hamstring curl, more adjustable benches, more flat benches seated lat pulldown and leg press. air conditioning seems to be working better this past summer too! they have a cleaner doing rounds of the gym they have made an effort since i joined 2 years ago. would like to see a seated overhead triceps cable machine, we had one at the carousel goodlife gym. (now revo) also a new smith machine...