Ma Kin — Thai Street Eats — Attraction in Crawley

The food at ma kin is no doubt the best, but the service is horrendous.

On Tuesday 26 Sept, my friend & I came at 8pm & we ordered a pad see ew & pad kee mao. We loved it, but a few minutes into eating my pad kee mao there was a dead stir fried moth in it which I thought was a baby cockroach. I took the bowl to Dave, who was very nice, & informed him very politely about the situation. He offered if I wanted another bowl or a refund. He took the bowl to the back & a minute later his wife, chef O, came out with the bowl & threw it on the counter & SHOUTED AT ME saying that IT IS JUST A MOTH THEY ARE FLYING EVERYWHERE.

If it is just a moth to you, then I guess you are okay with your customers having insects in their food. Very lucky for you that there was only my friend & I, and another family in the restaurant to witness this interaction.

Very disappointing as I have been a loyal customer, and frequent this place almost more than twice a week. I did love ma kin so much that I have been recommending this place to all my friends & family, but now I will not after this disrespectful...

I’ve always ordered from Ma-Kin Thai through Uber Eats, but today I dined in for lunch with friends, and it was a great experience. It was easy to get a table, and as always, their Pad Thai didn’t disappoint – one of the best I’ve ever had! The noodles are perfectly chewy, packed with bean sprouts, and the balance of spices, acidity, and sweetness is just right.

We also had the spring rolls, which were okay, served with sweet chilli, and the fried rice – which was generous, flavorful, and had everything you want from good Asian fried rice. The Pad Krapow was a bit spicy for my palate, but still delicious, with juicy beef mince and plenty of green beans, which I loved. Their Tom Yum is also a must-try, especially in colder weather – really heartwarming and seasoned to perfection.

I paired the meal with Thai milk tea, and it was spot-on. The service was quick, and the ambience was clean and inviting. Highly recommend this little...

Always have had a good experience (although portions have shrunk), but tonight I ordered pick up on the phone food and was told 30 mins. No problem. I arrived 35 mins later only to be told another 35 mins and no chance of an accelerating. Instead of an apology for the delay which I would have accepted the manager berated me about how busy they were and how I appear to have inconvenienced her by asking why I should have to wait so long when told something different when ordering. This was in front of her customers.

Pretty simple - set expectations clearly on wait times or if you can’t take orders as you’re too busy don’t waste customers time by taking them. Took a refund. Not sure I’ll be back. Broadway kebabs won the order tonight with a 4 min wait and...