Fairfield Podiatry — Attraction in Melbourne

If you are looking for a solution to your health problem, come to Fairfield Podiatry.

If you see health as an end-to-end experience of care and respect, don't come to Fairfield Podiatry.

Treatments results are case by case. Basic administration should not be.

My personal experience with Fairfield Podiatry I had to reschedule my week because of "internal miscommunication and lack of training for new staff" with appointment booking.

The rescheduled day comes, I arrive 10minutes early to the appointment. 5 minutes past my appointment time, I get a quick, "Just a moment" at the doorway.

Expectation: Another 5 minutes of waiting. Reality: Let in 30 minutes after my scheduled time, getting an explanation of "it's not my fault, the patient before you came late" when I walk into the room.

Be transparent and not dismissive.

I know it's not your fault that the previous patient came late. But it is your responsibility to communicate this BEFORE I walk in and not AFTER. Manage expectations. Give a courtesy call/message if you know you're running late already.

I had to, again, reschedule - and waste time doing so - the rest of this day because of the lack of upfront honesty.

Time is valuable. I always find it strange that patients just accept that they to wait for health services. Why should waiting for your appointment be the default, be the normal? Why even book appointments if you're not going to follow schedule.

In today's day and age, streamlined services IS the expectation. And healthcare is not...

Receptionist made an 85 year old man who uses a walking stick and can hardly walk to return his medical centre to collect a referral that he was told was already sent to Fairfeild podiatry. Instead of offering him a seat and simply calling the medical clinic herself or emailing to inquire about the matter she didn’t bother helping AT ALL according to her logic It’s just easier to send the elderly out the door who's confused and rattled. Didn't think this disgusting unhelpful behaviour still existed in the health care industry. Absolutely disgraceful. Arriving to my grandparents house seeing them so distraught and then hearing what happened I was mortified. Treated like a stray. Very lazy and pathetic no duty of care. Regardless of the referral processing system you should read the situation and act accordingly and do what any other health care provider would do and help your fellow eldery, not handball it back to someone who is struggling. NO APOLOGY OR REMORSE either. Words can’t express the stress this has caused. Hope you don’t take this lightly and advise your staff that this behaviour is not acceptable in...

I was treated as lower priority patient due to wishing to use an EPC (CDM) plan. I tried to book online but a message popped up saying "Please call to make an appointment if your doctor has given you a Medicare CDM Plan." So I duly called the practice to book an appointment, and the receptionist told me that there was a long wait for people using a CDM plan (several weeks) and much immediate appointments were available for full fee-paying patients. Why the distinction and why are CDM users made to wait longer for appointments? My understanding is that practitioners don't receive a lower fee if a patient is using a CDM. I have since booked into (and seen) another podiatrist who made no mention of this. Really disappointing, as I had been recommended to see George at this particular clinic and was so...