Dear Management of Beatty Park Leisure Centre,

I am writing to formally address an incident that occurred on 2nd December 2024 at approximately 5:50 PM involving one of your personal trainers. I have been a loyal patron of Beatty Park Leisure Centre since 2016, consistently paying my fees and conducting myself respectfully towards both staff and fellow members. Throughout this time, I have greatly appreciated the professionalism and dedication of your team, including managers Dale, Jeff, Ricci, and Mark, as well as the trainers.

However, I experienced a distressing encounter during my workout session. While exercising with a friend and sharing equipment in accordance with gym etiquette, one of your trainers approached me, removed the cable we were using, and accused me of chatting and not sharing equipment. I calmly explained that I was not involved in any conversations and was focusing on my workout. Even when another gym-goer clarified that they were the one talking, the trainer continued to unfairly target me, giving me attitude and provoking me unnecessarily.

Despite my attempts to resolve the misunderstanding peacefully, the trainer persisted, causing me significant alarm and distress. When I raised my voice and asked to be left alone, Mark, your manager, intervened to de-escalate the situation. I appreciated Mark’s efforts and followed his instructions to calm down.

Key Concerns:

1. Unfair Treatment: The trainer unfairly targeted and accused me without evidence.
2. Harassment and Provocation: Despite clarifications, the trainer continued to provoke me, causing unnecessary emotional distress.
3. Professional Conduct: As a paying member, I expect staff to treat all patrons fairly and respectfully, in line with consumer protections under the Australian Consumer Law (ACL).

Under the ACL, I am entitled to: • Fair and respectful treatment as part of the services I pay for. • Freedom from harassment or distress caused by staff.

Request for Resolution:

I am not seeking punitive action, but I kindly request the following:

1. That this trainer be reminded of the importance of professional conduct and fairness in interactions with members.
2. If this trainer cannot engage respectfully, I ask that they refrain from interacting with me in the future.

I trust that Beatty Park Leisure Centre values its patrons and upholds high standards of customer service. I have six witnesses who can corroborate my account, should you require further details. I would also appreciate it if you could review my history as a member since 2016, which reflects my commitment to being a respectful and cooperative patron.

Thank you