Signed up with swim school for private lessons with special needs child. Was given wrong price for monthly lessons. Close to over $100 more dollars than anticipated. That wasn’t fun. Quoted $120, paid $214. Bit of a difference. Doesn’t even add up for payment in advance. Show up to lessons, granted late - my problem, teachers gone home but wasn’t told when signing up that if your 15 minutes late the teacher will leave. That’s pretty important info for our family as sometimes we are late due to issues with my daughters disability. We are also coming from a distance so if there’s an accident or something, I know not to bother if more then 15 late. The person manning front counter was happy to give as little help as possible - were new clients and have no idea where lessons are taking place given first lesson. I was expecting to be issued a card to tag in and out. Not the case. I have to check in, so again more time to consider, line etc. Just an over all frustrating experience. I have previously usually enjoy coming to Beatty Park, I used to bring the kids when they were younger, as a casual/occasional swimmer, during weekends or holidays with friends given the distance. But to do business with has been awful so far. Just sign up but don’t tell us the important stuff. As a disabled family it’s really important to know about being late, as sometimes getting on time to places isn’t easy with a high needs child. I would have just stayed home and wouldn’t have stressed so hard to get there if I knew about the 15 min rule. I wonder what else I don’t know. Guess won’t know till I stumble across it which is again frustrating, especially, if it can be avoided. Not a great experience so far. Hope I haven’t made a mistake signing up. Especially given how special needs swimming is so niche and limited places for special needs swimming.