JB Hi-Fi Sydney Domestic Airport — Attraction in Sydney

I'm not a fan of chain stores, but I've got to say the guys at JB HiFi at the domestic terminal are the best. I had a major problem with a telstra prepaid SIM card (bought elsewhere) that I couldn't set up, and I was looking at prepaid phone options. The team at JB HiFi domestic offered to look at the SIM card setup first, instead of trying to upsell me something to solve the problem (which I was more than happy to do). When the first card still didn't work, they advised me on plan B - a $15 Belong brand prepaid card, and got us going in 10 mintues with no drama at all. Mohammed and the team saved the day. I really appreciated their help and technical knowledge without any sales pressure. They have all the bases...

I bought Sennheiser ear buds in June 2019 and in Nov 2020 they started to malfunction. A Google search indicated that I could possibly have these repaired/replaced as they came with a 2 year warranty. I called the store as I couldn't find any purchase information on bank statements. The 2 gentleman that helped me over the phone went above and beyond to find a copy of my receipt, with limited information I was able to provide them. Subsequently I was able to produce a receipt and submit the ear buds for warranty repairs. Thank you for your assistance, it's greatly...

We barely walked in, and check in and the girl rudely told us to check in. To be honest I don't think she could have even know if we checked in or not, but she still asked us rudely, I told her we did since I thought we did. She then insisted to see if I checked in. When I showed her the app she unprofessionally pointed us to check in. I worked customer service a lot so I know it can be tiring to remind customers of rules and I understand it's her job to ask, but she needs to learn to speak...