First time here and last time. Beware of false advertising on their site when booking. Rooms are not what they are advertised to be. When we checked in we had booked a Premium Level Superior room, which shows a bathtub in the picture and can come with 1 or 2 beds. Upon checking in they asked if we wanted one or two beds and I said one. They explained to me the benefits of the PLS rooms and that they are on floors 18 & up. The picrure for the room clearly shows a bathroom with a bathtub, when we arrived in our room, there was only a shower and when I called to let them know they said it wasn't guaranteed. Why advertising something if it's not available? They then proceeded to tell me that rooms with a king bed do not have bathtubs in this category and if I wanted to pay more they could get me a room with a tub. Or, can downgraded to a lower level room with 2 beds not on the PLS floor but still pay the same price, which makes no sense. They also made it clear that apparently in the fine print after you book it states that rooms are subject to availability, (which is nowhere be found). I ended up paying the extra 315p to get the tub which in my opinion is ridiculous that they aren't able to honor their advertisement and have the audacity to charge me extra for it. I shouldn't have had to pay for what I was told I was getting. Nobody was interested in righting the situation even the manager on duty. As you can see in all the pictures and room descriptions there is a tub in the room. We also never had access to any lounge with a panoramic view. Canape and Happy hour were offered on the 2nd floor with no panoramic views, and took 2 elevators to get to. Canapes were offered from 6pm-8pm.and unlimited wine from 6pm-11pm. Once we arrived to our room, we noticed there was no diet soda to drink being diabetic I can only drink diet soda so I called to see if I could get a diet soda and specifically asked if there would be an extra charge and they said "no es cortesía" we waited and it was delivered. We decided to grab some lunch and while walking around to see what was available the front desk lady called my name out loud to tell me a mistake was made and the sodas I ordered were not free even though I specifically asked and she said they were. This staff seems to get a high telling people no and not honoring their word. I should have read more of the reviews before booking since it seems to be a theme with this hotel and their staff. I've noticed they reply with a generic reply saying it will be addressed with staff, but clearly that has not made any difference because like others, we too experienced this rude customer service. We came directly from the RIU and we wanted to try something different but sadly we regret making this decision and wish we would have stayed they extra night at RIU. The value was much better for the Crown Level access and was available from 8am to 11pm. The PLS upgrade here is a joke. Only available from 6pm to 11pm. It's not even on the floor it's advertised to be on. This day it was on floor 2. Overall this hotel is definitely not a 5 star hotel and most definitely does not offer 5 star service. No one greeted us at the lobby when we drove up, no one offered to take my purse and hang it on one of their purse hangers, instead it was left on the floor when we went for lunch. Spa had no water to rinse off after my massage, I let it run for 10min. Reception is only interested in up charging you even when it's their mistake. So many better options to stay in Guadalajara don't waste your time or money here. Now I understand why the hotel was empty. I will never return here unless they reimburse me for payment extra to get what I should of had in the first place. I will also b contacting Barceló Head office regarding this matter.