Aurora Chrysler — Attraction in Aurora

On Saturday May 4th 2019 I called in the AM to make an appointment to purchase a RAM truck I saw the dealer had in inventory and trade in my Jeep. I spoke to sales rep Kyle. Kyle did a great job. He knew all the answers to my questions, made sure my wife and I felt comfortable through the process, the whole 9 yards. However, during the 3 hours we were at the dealer we were the ONLY customers on this lot. This was very suspicious to me given it was a Saturday afternoon. We soon found out why. When it came time to make a deal, I was offered by 2 other RAM dealers 17k for my trade in, the only reason we didn’t buy from them was the specs didn’t alight closely enough for what we wanted on what they had in inventory and didn’t want to wait to order one special. This dealer only offered me 14k (3k = 30% less than every other RAM dealer we saw). When the sales manager who I believe was named Mohammad (might be wrong on the name), aggressively tried to explain financing to us which Kyle had already done (I guess he doesn’t have faith in his sales reps who do a better job than him), I had to stop him and ask him to stop speaking so aggressively to my wife and I as we felt that a calm conversation with his aggressive involvement turned into an argumentative state out of nowhere as soon as we asked rational questions. They would not budget on the trade in value or the price of the vehicle. Kyle did his best to get us a good deal but they came back with a counter offer of the same original offer 3k lower on my trade in. We didn’t even try to argue the price of the new car by one dollar, just wanted fair trade value. So, frustrated they wouldn’t match other dealers, we walked away. We drove straight to North York Chrysler where EVERY sales rep was busy and people were ready to deal(think of a dealership like a restaurant, busy is a good sign it turns out)! A sales rep met with us, showed us the same RAM with BETTER options than the one at this dealer and lowered the price to match this dealer’s price even with more options. Then they gave me the 17k on my trade as well that 2 other dealers offered which these guys wouldn’t match. Done deal on the spot at North York RAM. It is a shame these guys waste opportunity. While I was with Kyle we had 2-3 people hovering around listening in on our convo, likely because we were the only people in the whole place, but it was creepy. Do yourself a favor and go to a dealer that actually wants to sell cars. Kyle, you are a good sales rep, I hope you transfer to a dealer that can appreciate the service...

I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at no charge to me. When I got my vehicle back, the technician had neglected to do a front end alignment after the work and so the steering wheel was not strait. I had to take the vehicle back to them to have that condition corrected. Fast forward about 7000km later, I am in Alaska on a road trip, when I noticed that my two front tires have worn down to completely bald in just 2 months. Being a licensed mechanic myself, I quickly checked the alignment with a tape measure and verified that the alignment was not properly done, which is what caused the extreme and irregular tire wear. I had the tires replaced in Alaska, and immediately reached out to Aurora Chrysler to advise them of the situation, and to request that they cover the cost of the tires, and perform another alignment on my vehicle when I arrived home. I had to pester them for nearly 7 days before they responded, declining to cover any of my costs for damages. I sent another email with more questions about their decision and never got any response from them in writing only that I could come in and have a meeting. In that meeting the Dealership GM was going to “Goodwill” me some cash for my troubles (How can it be “goodwill”… it was their mistake????). He offered my 50% (he assumed my tires were already half worn out, so he “prorated” the price, they were 8 months old) of his cost on tires. That’s roughly $150 to cover my $550 bill in Alaska. What a slap in the face to an otherwise good customer, who has now come back to them with problems 3 times on the same repair. Very unimpressed by the professionalism (or lack thereof) at this dealership. I was treated very poorly by the GM during our meeting, who actually opened the meeting with these words: “I don’t want this to take long, so here’s my offer, take it or leave it.” They are a great place to go for repairs, as long as nothing goes wrong. If you have a problem with something they’ve done, they clearly do not stand...

Bought a vehicle from this dealership two weeks ago with Shahabs assistance, fast forward to now I have $7,000.00 worth of repairs to make on the vehicle. I am unable to start the car at all and have had issues with the vehicle since day 1. My car doors won't unlock or lock properly, my SOS system needs to be replaced, and my motor has failed. Audi has given me a diagnostic report, I am trying to resolve this but l am going through MTO to file a complaint as i was strongly advised by OMVIC. I will also be contacting The Better Business Bureau and Stellantis FCA Canada. Please save yourself your money and stress and go somewhere else. Today I tried to contact the dealership and they have my number blocked but I was able to get through using another mobile. This review is to be determined.

UPDATE - Went to the dealership today and had the worst experience possible. I specifically went there to speak with Frank the GM and apparently he was nowhere to be found and "stepped out for lunch." The receptionist called him but couldn't get through to him. Long story short we saw him outside walking as Shahab and Peter Quickly approached him. We went outside to talk to him and that ended up with Frank yelling at my Friend and pointing his finger right in front of his face screaming "I'M NOT A LIAR!" I really tried to explain myself but he had no intention to helping at all and said "I don't know what you did with the car when you left the dealership what do you want help with?" Let's just say we did not leave on good terms. Also Frank never returned any of my emails or calls and is claiming they didn't block my number. I cant reach them from my phone but if i use any other phone i can get through, SUPER SKETCHY AND SCAMMY. Why get so defensive and angry if you sold me the car in...