Bradford Jewellery by Peter Dykie — Attraction in Bradford West Gwillimbury

What an experience it has been dealing with Peter Dyke! We are a young couple who were referred to him by a trusted source. We married years ago with only plain wedding bands and were looking to update our rings on our anniversary. We looked at several other jewellers before deciding to come here because of the referral. Peter took months to prepare a wax model for the ring. We wrote down the details for him and agreed on exactly what we were looking for. He asked us to text him pictures and we did. Then he asked for a large deposit. Months later when the ring was finally prepared, it looked nothing like what we agreed on or what the wax model looked like. He completely changed the design (the centre diamond was sticking out, there were openings along the sides of the diamond as if the ring was broken, he added diamond on areas we said not to add). His reasoning was “it’ll shine more; it’ll stand out more & bring me more customers”. Peter stole our money and refused to give part of our deposit back for something that was HIS fault. He had $7,5000 from us as a deposit. When he realized what he had done with the ring and we refused to accept it, he wrote a cheque for my husband for the full $7,5000 without saying anything further. My husband went to deposit the cheque the next day and Peter had put a hold on the money without mentioning it to us. After multiple attempts to call/text him chasing after our hard earned money, we received a text which was worded by a lawyer stating that he will be keeping $2,500 of the money for his “costs” or he will keep the full amount and we can go to court. This experience has been a living nightmare! This man has no heart, zero empathy or compassion. He has no communication or customer service skills. He left us in the dark through the whole process. All he cares about is money. He is a liar and will do anything to take a penny from you. Never did we think we’d have to beg someone for our own money back! We waited 6 months for this ring and at the end, we were robbed $2,500 during the holiday season and had no ring. We cannot believe what happened to us as no one had ever done us wrong like this man did. Lesson to be learned here: go elsewhere. Ensure you do not leave a deposit with anyone unless you write and have a signed contract stating exactly what you agreed on and their refund policy on your deposit. Take photographs of everything (especially the mold). Don’t just hand over your hard earned money. What people will do for money is disgusting!! Always trust your gut feeling. We would have been better off being ripped off on the price of a ring at a retail store than going through this experience and wasting time and money, not to mention the emotional toll it took on us. You’d expect morals and values from someone who runs as a city councillor (Ward 7 Councillor, Bradford)... At the end, we are believers in karma... what goes around will come...

I read the other reviews and I agree the lady at the jewelry counter is absolutely great. Friendly, helpful. Peter tried but always seemed pre occupied to really bother with me. But thats not my issue. I purchased an anklet with 2 charms about a year and a half ago. Second day my wife had it, it fell apart. It was fixed at no charge. It then broke again a couple weeks later. I was told it was put together with a lazer but now it would be soldered. This repair laster about 10 months. This time when it broke I felt that it was wear and tear and had no issue paying for the repair. The repair laster less than a week. Again was told it would be soldered. I paid again for the repair. Now it broke again a week later. Always at the charms that were to be soldered on. The chain has been ok. Seems ok. The lady assured me it was the best for an anklet. The work in my opinion is lousy. And I know what some may be thinking. My wife is hard on jewelry. Its an anklet. Believe me when I say she take great care of her jewelry. She cares for the socks or shoes she wears with this. Just bad quality work. Very disappointed. Off to find a GOOD...

Recently brought in my wife's wedding band set so I could get an estimate on repairs. Never heard so much negativity in my life. Took a look and said it was too damaged, would have to replace the whole top, would cost to much, better off to go to 2nd hand shop and look for something else. Never considered for a second the sentimental value (25+years) or give me any other real options to consider. So I left and took the sent to Diamond Dreams , also in Bradford where I was asked if I could leave it for a couple of days because the owner wasn't in. I gladly did, and in 2 days exactly they called me back with not just 1 but 2 ways to go about repairs. Now that's customer service! I chose one of their options and the cost wasn't extreme especially considering the sentimental value. I guess you have to walk into Dykie Jewellers with a briefcase full of cash or wearing an expensive suit or something to get proper customer service and evaluation of your needs. Needless to say I will never walk in those doors again. Thanks for...