Sawdust City Brewing Co. — Attraction in District Municipality of Muskoka

Very disappointing, a real let down! This was our first time here and we’ve been to many breweries before this trip to Sawdust. First I must say that the beer was good/ok.

The table we sat at in the saloon was very sticky....this was a concern since we are dealing with COVID-19 and the menu was no better. We ordered a flight of 24 samples and the beer was good. We ordered food and I had the chicken sandwich and it was $16. The description made it sound appealing and what a let down. Really? You can get a better junior chicken sandwich at McDonald’s. My wife ordered the poutine and it was a joke....tater tots? Really? You can’t use real fries for $16? Laziness for the food.

This was a real let down and as mentioned a sticky table, menu while we are dealing with COVID-19 is not ok. If you choose to go here, go just for beer and say away from the tasteless no love food.

We will never recommend or return here again.

This is a follow up to reply:

Thank you for the reply.

Sadly I think you’re completely missing the point! With regards to the stickiness on the table and menu, this is more then just residue to you’re cleaning products. I’ve been to many places since the government has given the go ahead for restaurants to open and no other place has this problem. If indeed it’s the cleaning products, I’d suggest using something else since I’m not the only person offended. By the way the floor was very sticky too!

I took the time to look over past reviews, mainly foods pictures and what was presented to our table was nothing even close to past reviews. To say you put a great effort on food was a big fail with our visit. I’m still in shock with what was given to us and the customer service was a joke.....simply “Here’s your food” and walked away and didn’t even ask if we needed condiments. The food presentation and delivery was simply lazy with a “I don’t care” attitude.

Overall I’m a little insulted at your reply....no incentive to make things right and dismissive of our experience.

I sincerely hope others read my review and think twice before making a trip to your brewery.

Sadly...

Since they opened, I've been going to Sawdust every summer on my return trip from camping. I would always take my camping group for a quick beer, pickup some take away cans and head home. When they started serving food it was great for us as we would have our lunch there as well. I'm not sure if the management changed or what happened but the level of service I have recieved in the past and have come to expect is no longer existent. The last time I went there, a few days ago and I do mean last time as I will not be returning, it was horrible. We arrived there expecting a great meal as we normally have gotten in the past. We ordered 5 burgers all of which were burnt to a crisp. We had to send them back. When the replacement burgers arrived, some were cooked ok and another was raw. I'm not even going to mention the wait as I understand the challenges we face with staffing but let's say it was a very long wait for the food. To add insult to injury, not only did I leave there hungry but I was also told I could not get a refund for the burger I didn't eat because I had already paid for it. They basically stole my $20 plus the tip I paid up front. This is how they treat customers who have been going there for years and brought them so much business. Their beers are good, but I have had my last Sawdust city beer this past weekend. I can not in good conscience support a business that steals from...

One star for actually delivering. I ordered online. Beware. This company has nobody in charge of their online ordering. I ordered on the 8th, hoping to have 50 beers for my husbands 50th birthday party. I followed up with them when my order wasn’t updated. They’d charged my credit card. I called. I left my number. I emailed. I emailed again. Finally reached out through Instagram and got told to email another recipient about it and “give all my details”.

I said, gee that seems unprofessional as I called, emailed and emailed and YOU HAVE MY ORDER.

Ok????

Why am I required to email another email, when…. Oh for goodness sakes.

This company???? I wouldn’t do business with them again. They’re selling to LCBO now. I wouldn’t buy it just based on principle.

They finally delivered it this afternoon. 6 days after the party I ordered it from.

You know who would never do this?

Every brewery in my area would never have let it get this far. Willebald, Collective Arts, Black Swan would have all had it to me the next day.

If I had called in, I would have gotten a call back. If I emailed, I would have got a response.

Is the beer ok? Dunno. I’m probably never going to drink one. I’ll just give it to the folks who stop by this summer and tell them about the customer service issues they have. Doesn’t matter if the beer is ok if the people are treating the public...