Since they opened, I've been going to Sawdust every summer on my return trip from camping. I would always take my camping group for a quick beer, pickup some take away cans and head home. When they started serving food it was great for us as we would have our lunch there as well. I'm not sure if the management changed or what happened but the level of service I have recieved in the past and have come to expect is no longer existent. The last time I went there, a few days ago and I do mean last time as I will not be returning, it was horrible. We arrived there expecting a great meal as we normally have gotten in the past. We ordered 5 burgers all of which were burnt to a crisp. We had to send them back. When the replacement burgers arrived, some were cooked ok and another was raw. I'm not even going to mention the wait as I understand the challenges we face with staffing but let's say it was a very long wait for the food. To add insult to injury, not only did I leave there hungry but I was also told I could not get a refund for the burger I didn't eat because I had already paid for it. They basically stole my $20 plus the tip I paid up front. This is how they treat customers who have been going there for years and brought them so much business. Their beers are good, but I have had my last Sawdust city beer this past weekend. I can not in good conscience support a business that steals from their customers.