I recently stayed at the hotel with my family including my elderly parents and mother-in-law. We booked 3 separate suites and upon the check in the service actually quite friendly. Pet owners beware though as though they do allow pets, they charge and exorbitant $100/night/pet that I was not made aware beforehand or even during my checkout. They asked me to sign a pet waiver and apparently the charge was hidden in the fine print and was never verbally mentioned to us during the check in process.

The worst part of the stay is very clearly photographed below. Breakfast was included in the stay in the form of pre-ordered breakfast boxes. The croissants that we received were covered in mold and almost eaten by my elderly parents. Luckily we noticed before they each took a bite but as you can imagine that ruined the entire vacation for them I emailed Marriott Customer Service regarding this issue 5 days ago and have not received a response. I am a Marriott Bonvoy Gold member who was a big fan of the Marriott brand prior to this issue but they clearly do not appreciate their loyal customers.

The blurb below is taken from their own website:

"At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices."

I would have thought that in this day and age that health and safety would have been a top priority but if they are so careless with the food items despite the supposed training, I can only imagine how closely they are following proper health and safety protocols.