Spiritleaf — Attraction in Edmonton

Update to below: I’ve changed my rating to a five today, because dealing with other staff was phenomenal! My lesson is; don’t judge the company because the kid working is obviously having a bad day. My issues were dealt with in a professional manner with human kindness thrown in. You were outstanding. I hope this is a valuable lesson for Adam. Please don’t argue with customers, just give them head office email and wish them luck.

Bought a vape pen on Friday, gave it to a friend yesterday. After getting through 4 layers of packaging,, she gets to a vape that is the equivalent to a straw. When I brought it back today I was told there is nothing that can be done. Not only did I get nothing, not even a sorry, rather I was spoken to like I was a 5 year old, told I was storing it wrong, told it was “our” fault, that’s, and I quote “that’s user error”. So SpiritLeaf, you need to start having customers open their vapes in store, because if you can’t return defective products, you need to find a solution. If I wanted to donate $35.00, I would have given it to some homeless people, not into greedy corporate hands. But your boy Adam there did a great job degrading a 57 year old woman today, give that boy a raise!! I wasn’t even offered a number for the manufacturer, just degraded. I had many great experiences in this store, but never again and I will...

Great selection, awesome, staff has always been helpful, kind, and efficient, store always seems in great condition.

But... A word of advice to the lady I've interacted with a couple of times now: I can read, lol, and quite well. I'm sure many others can as well, so keeping the little ounce menu to yourself on the counter and reading out the selection is a bit cheeky, in my humble opinion. I have a bit of a tough time remembering all the strains and their corresponding potencies when they're read out to me one after another, I'm a pretty visual operator. I promise I'll be able to silently read them all before you list them all out, ahaha. The other employees have always rotated it the customer's way, and read from the side, or upside down, which is always appreciated, and frankly just a no-brainer concerning customer service. Maybe the practice has changed, but this is just my two cents!

But regardless, thanks a lot, I appreciate all the service and positivity, will...

Always have the most comforting hospitality and are very well versed with their customer service and also very knowledgeable always helpful and willing to share their knowledge of each strain and the way the highs react from edibles to their raw bud all the way to their distillates and lotions these guys have only ever let me down 1 time and it's only because i got I.D'd and I had gotten my wallet stolen 2 days prior then I sent in my younger brother literally 20 minutes later he went to the same lady and she didn't I.D him when I was asked practically as soon as i walked up to the counter other than that I've never had any bad experiences with this spirit leaf and their staff absolutely love it will always stay loyal to my local shop and I always make sure friends and family are sent there when they come into the city for visits :D not sure if this helps anyone with their opinion but in my opinion one of the best drug dealers in...