BONBARBIER — Attraction in Montreal

Why 1-star summary: an unprofessional, amateur barber accidentally removed my side burns and then told me "it's ok."

Longer comment: This is actually my third time to Sébastien Barbier; the first two times were five star experiences with two different barbers. i have an erratic schedule, so I usually book with whomever is available. This time, that happened to be Luis.

I asked for a high skin fade. The cut started out normally, with him cutting a fade line. After he cut the fade line, he starting "blending"—problem is by the time he was done the fade line was a cm higher and not blended at all.

After he finished shaving the bottom of my head, he removed the apron....which was weird because I booked for beard service too. He was like, "oh sorry, I didn't look at the reservation."...

Within seconds of starting the beard (which was just supposed to be a line-up/clean-up) he shaved my right sideburn so low that it was no longer visible. He had to shave off the left one to balance it.

You can guess by the length of my review that I think the whole haircut was horrible, but some parting remarks: -Because I kept checking his lines and asking him to even things out, he said: "you're difficult, aren't you?" Terribly rude and insulting. -50$ which should be the price for a sculpted beard... Weird cuz he never used the razor and the two other barbers charged me 40$ for a cleaner cut.

Sébastien Barbier's brand is ruined for me, but if you have to go, make sure you don't get your look...

I took an appointment today for my brother at 6pm. Arrived 20 minutes earlier first of all Luke is not on top of his things it’s 6:15pm and he goes ahead and calls another client to his chair as if he wasn’t aware that he had one at 6pm. Then I also mentioned on the phone that I wanted a fade done for my brother. Then when my brother is seated on the chair I tell him what we wanted. His answer was " a low fade would take time" then mentioned that he had another client 15 minutes after my brother. Then mentioned that it wasn’t his problem if his previous client came late. Then my brother said that when he was asked to take his time on his hair cut by Marie- eve he laughed and was super rough and fast on the haircut. All in all terrible experience rude and I would definitely take a refund. Luke didn’t do the haircut that we wanted blaming it on the fact that he didn’t have enough time because of his next client and that the previous one came late. When in the other hand we were 20min earlier and we did tell him we were on a time crunch but that he could take 40min for the haircut. I would definitely...

Luke M cut away 2 YEARS WORTH OF GROWTH!!! by not following my instructions and cutting higher up above my fade line. plus he didnt even give me a proper fade. If a barber doesnt know how to do what is being asked they should probably say so before butchering someones hair. All i needed was to freshen up my fade with a quick clipper cut, but he cut higher up into my hair line where i had very long hair. its going to take months of looking stupid to get this back to how i had it. its been 2 days and im still furious over this. on top of it he charged more than what was on the site and had the audacity to ask for a tip even after we found big long clumps of hair cut off of my head. i was very specific about not wanting to touch anything above my fade line. major fail. im really mad. going to take...