I had a terrible experience with Securitas security guard , where I was treated unfairly and humiliated. The PSISB Private Security and Investigative Services Branch investigated and found discrimination in their actions. The behavior of their security guard was unprofessional, disrespectful, and damaging to my dignity. I hope Securitas takes this matter seriously and improves their conduct.

Date: AUGUST 19 2024 Time: 16:40 PM Location: Entrance Level, near RBC Bank, St. Laurent Mall

Description of Incident:

At approximately 16:40 PM, I was seated at the entrance level near the RBC Bank in St. Laurent Mall. An elderly lady sat next to me and was talking on her phone. Shortly after, she left the area, exiting through the nearby doors. Within five minutes, the same lady returned, loudly accusing me of stealing her phone.

In an effort to assist, I offered her my phone to call her number, which she did. Despite this, she continued to accuse me and requested that mall security be called. I contacted mall security, and two security guards arrived. The guards acknowledged the situation and advised the lady to file a police report. the security guards were then told by the old lady to open my bags and show my pockets, which I did, but they were unable to locate the missing phone.

During this time, the lady began to physically assault me, demanding that I return her phone. I firmly stated that I did not have her phone and asked the female security guard, badge number 11446717, to take down her information, as I intended to call the police due to the wrongful accusation and assault. The female security guard then hurried to assist the lady, who had assaulted me, ensuring she got to the OC Transpo bus before the police arrived.

Despite this, the female security guard informed me that I was permanently banned and criminally trespassed from the mall.

The mall's surveillance cameras would show that after the elderly lady accused me of stealing her phone, she spoke to the security guard with badge number 11446717 on camera. Following their conversation, security approached me, and I cooperated fully by allowing them to check my belongings. Afterward, I moved away from the situation, but the lady ran after me and physically assaulted me, which is also captured on camera. Despite witnessing this, the security guard (badge number 11446717) assisted the lady to the OC Transpo bus without addressing the assault.

I believe that the decision to criminally trespass me from the mall, where I have business relationships, was influenced by my race. The way the situation was handled – ignoring the physical assault against me and banning me from the mall – suggests that I was treated unfairly because of my race, while the lady who assaulted me received assistance.

The security guards discriminated against me. They used Section 494 to trespass me without cause, but failed to use Section 25 when they witnessed the assault. Their actions were biased, and if they had reported the assault, when the police arrived the police might have investigated it.