New York Fries St Laurent Mall — Restaurant in Ottawa

I never leave reviews, however, the attitude of this employee just rubbed me the wrong way. I was in the mall in the evening and stopped to grab my son a quick snack. I ordered fries no salt, paid for it , and within 1 second it was ready. One employee said “Fries no salt” and handed me the bag. Great! However, when I opened the box to give some to my son my hands were covered in salt. I understand mistakes can be made, I have no issues with that so I politely went up to the counter and told another employee my order was incorrect. She looked at the food , looked at me and said “Ok so?! And rolled her eyes as if it was my problem they made the order wrong. I told her Ok so I want the fries not to have salt on them. She grabs the box , grabs a new box, throws fries in it and throws it on the counter. Silence! Not a sorry about that, or a no problem I’ll fix that for you. Nothing. Just rude. I don’t expect much I used to work in hospitality myself, but whoever trained these employees need to reevaluate because when you make mistakes you should have no attitude to fix it when asked. Service with a smile....

Went here yesterday to get fries. I always ask for my fries well done, because if I don't, by the time I get home, the fries are soggy. Well the cashier didn't tell the other guy I said well done. I got my order and was halfway home when I tried some fries. They were BARELY cooked. They were fresh but still soggy... meant I had to drown them in ketchup to taste ok. If that's not bad enough, I didn't even get my recipt, so it's hard to go back and complain because it's never the same...

Absolutely amazing fries! 🍟 This place has taken a simple snack and turned it into an experience. The fries are perfectly crispy on the outside, fluffy on the inside, and seasoned just right. I tried both the classic and the loaded options—both were incredible. The variety of dips is a game-changer too (highly recommend the garlic aioli!). Super friendly staff, clean space, and fast service. If you love fries, this spot is a must-visit. I'll definitely be...