I heard a lot of good things about this facility for years. My 12 year old nephew goes there a lot with his grandmother and cousin. I decided to try taking him and my 13 year old very shy cousin from Ontario there instead of WEM waterpark. It was okay - the pools are warm which is nice, but not a large space. The one star review is from when my nephew asked if he could show our cousin the play park because he plays there all the time with his younger cousin. I said of course and took them in after swimming. My cousin comes up to me about 10 mins later and says she thinks were getting kicked out. I asked why and she said because they were too old to be playing in there. I told her that the staff member can come and talk to the adult (being me) and sent her back to out to play. I was approached by a lady asking if I was with the two older kids (which there were a couple of other older kids in there at the time as well, older than my two) and I said yes and asked if she was the lady that tried to kick them out. She said she wasn't really kicking them out, but that the space is for ages 7 and under and it was a gentle reminder. I asked if they were being disrespectful to the younger kids or breaking any rules on the equipment - she said no. I asked again, so you are kicking them out? She said no it was a gentle reminder. I took the kids and left. Maybe I am in the wrong - maybe there is a sign somewhere there that I missed. What bothers me the most, is how my nephew and cousin felt as kids being asked to leave by an adult instead of talking to the adult with them. They felt unwanted and like the were being bad. Will never go back to that facility just because of how they made them feel.