Cineplex Cinemas Fairview Mall — Attraction in Toronto

I went the other day with a group of 3 other people, and it was one of the worst movie going experiences I've ever had.

To start, we arrived at the mall over 30 minutes before our show time but only got to the theatre about 5 minutes before show time after dealing with an insane parking lot, and a very confusing mall map that made it seem like the entrance to the theatre is on the outside rather than inside.

Once inside and with our tickets I decided to get something to eat from the outtakes counter where I could see 1 employee plus a manager working. My wife and I stood at the counter for a few minutes (making us now late for our movie) before finally I asked "Excuse me, can I order something please" and was told I needed to order from the main counter instead. I complained that there was no sign saying that, and that it would have been nice for someone to have told me that before I was left waiting. But I order at the other counter and after another 5 minutes wait I am finally able to get my food, and enter my theatre, now roughly 10 minutes after show time.

We were watching fantastic beasts and things were going great for the first hour or so until I saw a girl run to the front of the theatre, open the fire exit and let another girl in. The 2 then ran to be back of the theatre giggling, where I didn't see them for 10 or so minutes until now 3 girls ran down the stairs, in front of the screen, and then out. 10 or so minutes later 4 girls ran giggling into the theatre and up to the back. This in and out continued with the 4 of them a few more times. And in the couple behind us talking most of the movie and the overall experience was definitely something lacking of my expectations.

I understand that not all of this was within the theatres power to control, but all together it was too much for me and I will not be returning to this theatre...

It’s not really worth going to the movies, nowadays, only if its a major production or $5 Tuesday. We decided to go last night, we bought two tickets and we bought to small popcorns $5 each plus we added real butter for $1.25 each. Went we got to our seats and started to eat our popcorn while watching the future trailers, I noticed that the popcorn was extremely salty, so I didn’t think anything of it, so I shook the bag to mix it some more. I continued to eating, and it was still salty, I asked my husband if his was salty too and he said yes. So i decided to go back to the concession stand to ask for another less salty bag of popcorn. So the young lady, helping me told me she would need to ask her supervisor if it was ok. She comes back and said yes but we’ll have to give you the same amount you had in the bag, I was surprised because how much does popcorn cause for you to have to to do such a thing. Mind you we only ate about 1/4 of the bag each. She gave me a little cup to try 1st and said if it was ok, I said yes and she filled it up at 3/4 of the bag and ended it back to me. I look in the bags and she actually did, I said thanks and left. When I got to my seat, I told my husband what had just happened and said seriously wow, and we both shook our heads. Shameful!! I could see why in a couple years they would cease to exist. Cineplex most be doing really bad. Again either you wait until it’s streaming on one of these app, in about 2 weeks time or go...

I don't usually write reviews regarding complaints but my last 2 experiences at this theatre have been awful and I spend a lot of money at Cineplex Fairview, we come atleast twice a week! Last week my husband and I went to see Snatched and upon leaving noticed the sliding security gate to exit the theatre was locked and we were unable to leave. Two separate employees attempted to unlock the gate but couldn't then after waiting approximately 20 minutes later a woman came down scowling like we interrupted her night and unlocked the gate. Tonight I came to watch Pirates of the Caribbean 10:55pm show to find the doors to access the theater locked upon my arrival at 10:45pm. After attempting several times to get security or Cineplex staffs attention, security finally came and let us in around 11:15pm. Hoping we didn't miss too much with previews playing first we attempted to purchase tickets only to be told it was too late. We explained what had happened to the employee and if we could receive a movie pass for our trouble. She then became argumentative and rude stating it wasn't her problem and too bad, we weren't getting anything! So we asked for the manager to which she replied " I am the manager!" This happens to be the same woman we encountered the week before! Wow!!! If that's how Cineplex trains their managers to interact with customers then it's no wonder why more and more people chose to stay home and watch a pirated copy from...