Creative Playzone — Attraction in Toronto

On july 27 2025 my child, wife and myself went to this placd .

We paid the standard admission fee for one adult and one child, as per your stated policy.

However, I was extremely disappointed to discover that there are no designated sitting areas available for parents or guardians who are not actively participating in the paid activities or who are accompanying a child as a second adult without paying an additional fee.

Your current policy effectively forces any second parent or guardian accompanying a child to either pay an additional fee for admission or to sit on the floor, which is both uncomfortable and unacceptable.

It is unreasonable to expect parents to sit on the ground or to leave , especially when they are there solely to supervise their children or to provide necessary care.

This creates an unwelcoming and inconvenient environment for families.

Furthermore, the lack of free, accessible seating for non-paying adults feels exploitative. Many families choose to have both parents attend for various reasons, including shared supervision, logistical convenience, or simply to enjoy the outing together.

To penalize families by either charging them an additional full admission fee for a non-participating adult or by denying them basic seating is unjustifiable.

I believe this policy is not only inconsiderate to your customers but also potentially detrimental to your business as it deters families from extended visits or repeat patronage.

A family-friendly venue should provide basic amenities, such as adequate and comfortable seating, for all accompanying adults, regardless of whether they have paid a second admission fee.

I will be submitting a complain to the better business bereau and will not be returning.

RESPONSE TO YOUR REPLY

Before the gate was moved, adults were allowed to sit inside near the entrance—either by the windows or at the small table near the arts and crafts area. A second parent could always remain in these spots without being charged.

With the new setup, a second parent is now required to pay just to be present. This was never the case before, and it feels like a disappointing shift.

Furthermore, asking the second parent to wait outside in the mall is not reasonable. If something were to happen to my partner or child while I’m out in the mall, how would I know or be able to respond quickly?

Today, there was even an argument between parents because one was not supervising their child, who was acting up inside the new fire truck area. In situations like that, if one parent is outside the facility, they have no way of being aware or helping manage the situation—and the staff may not catch it either.

A simple solution to this issue would be to move the shoe racks to the back of the store and bring back the high chairs at the front of the play area were the windows/entrance is. If the chairs are full, they’re full—but at least it gives the second parent the option to be present without being charged an entrance fee just to sit and observe.

My review stands. I used to love this place—I visited often and even hosted a birthday party here. Sadly, I won’t be returning under the...

This is a brand new play place inside Bridlewood Mall; it was very clean and bright, and the staff were friendly.

The play area isn't too big, but it's spacious and good for younger kids. It also seemed to be fairly clean. There are also claw machines and a small selection of arts and crafts (mosaics, cream gum decorating, ceramic painting).

I took my eldest to do the arts and crafts. The person there was patient about explaining what we had to do, and we were given all the tools to do the crafts. Some were more expensive; for example, the large ceramics were like $60, which I personally didn't think was worth it, so we chose some smaller crafts to do, which also allowed for some variety. Overall, it was a fun thing to try, but I don't see us returning often just for that.

You can purchase tokens for claw machines and gachapon (capsule vending) machines, which range from 2 tokens to 8 tokens each try. The tokens are $1 each, but it's obviously less expensive if you buy more. I'd recommend dedicated claw machine places for that kind of thing, but this would be decent for a special visit or birthday party or something. Like other play places, they also have memberships if you plan to take your children often, as well as birthday party packages.

There's an entrance inside the mall, but also another one from the outside (right between the Metro supermarket entrance and former...

Saw the ad of this new indoor playground at Bridlewood mall, so we came to check it out on a Saturday afternoon.

Pro: new and quite clean with quite a lot of space for the parents to sit and watch quite a lot of different things to play: climbing, ball pit, slides, projector, marry go around, pottery painting, claw machines

Con: claw machines are quite a money grabber, can’t avoid that the place is smaller than expected (from the online ad) more for smaller kids. I think the sweet spot is around 3-5 years old. My 6yo felt a bit bored after a while my kid said her bum didn’t feel well when sliding down the slides

The entrance fee was $19.99. See photos for more details.

They also offer birthday parties per...