Laline — Attraction in Toronto

The store itself was beautiful and I truly love their products. However, the customer service experience needs to get better. Meagan who helped me out was so kind and helpful, but her Co Worker Nikhita had been absolutely terrible to the client that she was helping. Making rude and hurtful comments behind her back because the client had asked her a few questions about the products, she just wanted to rush the purchase and get it over with. She had been giving other customers dirty looks and was not approachable at all. Overall, will only be shopping online for their products, because such experiences ruin your in person...

The old clerk was playing with his mobile phone, and he bought a bunch of things to the new clerk, and I paid for them. But when I got home, I found that the things had not been delivered to me, not to all of them, so I called and said to mail them, and the clerk said no, so I went back to the store, and when I arrived, the clerk was very tough. Without any compensation, the refund was super slow and delayed my next trip. This service and product are very good, but Jessica has a really bad attitude. It is completely the fault of the shop assistant and there is no compensation yet! If there were zeros, I would definitely...

went to go look at the scrubs by the sink and wanted to try it out and was greeted by an employee. as i was about to turn on the sink, she immediately turned it off and asked if we smelt the scents before. she then proceeded to ask us to go smell the scents before we used it when we asked what the scents were, she answered that they were scrubs. the immediate faucet turn off was incredibly rude to be greeted like that and upon looking at other reviews here, i see very similar themes. this should not be normal for a brand and i hope store owners of this can grow from these and...