MUJI Yorkdale — Local services in Toronto

Where do I begin. Bought a pair of shoes online that were shipped from the Toronto Eatons Centre location. FedEx (shipping company) was a complete nightmare. In the end, I had to pick up the shoes at a pick up location. This took about 5 calls and 8 days. Upon receiving the shoes, I got a pretty used and stretched out floor model pair. They looked like they were tried on 100x. In addition, both arrived with security tags. I live in Oakville and the closest location with the shoes is 45 min away (no traffic), 1.5 hours (with traffic). When I got to the Yorkdale location, I was offered an extra 5% off a new pair for my inconvenience. This is $8.90. I spent more on gas getting here and back home. Then when my shoes were refunded, I was short $23. The tax I paid was not refunded due to some glitch. I sat in the store for over 60+ min sorting this out with customer service on my phone as this was out of the stores hands. They were unable to offer me the full refund (including tax) and the issue was escalated. I have to wait for my tax refund which could take weeks. This company is a shopping nightmare. Stay away and spend your money at a store that stands behind the customer. Maje does not care. I didn’t repurchase the shoes as I was very unhappy and told the staff I would think about getting another pair and to hold them for a few hours. Cherry on top- when I was leaving the store, I was advised that the 5% offer is no longer being offered to me. I still can’t wrap my head around this terrible...

I went in today during my work day to grab some more of my favorite pens. When I got to the cash there was no one there for some time. Then I saw an employee taking a diffuser to the back room for a customer, but with zero hustle despite a visible line up and no one else on cash. Took forever to get back. Then while cashing the first person out, which was taking a while due to a labeling/pricing sticker dispute, this employee took the time to tell the customers in line (2 of us) that we needed to line up on the far side of the stanchions. As if that would somehow expedite customer service at all. I moved to the other end as instructed and continued to watch the situation between cashier and customer deteriorate, and I thought to myself: I’ve been ignored, then arbitrarily ordered around to my further inconvenience as some sort of weird power play (our two person line-up caused no flow issues for shoppers), and it shouldn’t take 20min to buy pens. So I dumped them on the counter and left. Employee attitude can make or break a brand experience for loyal customers. Management needs...

So I'm asking an employee for a certain refill for my pen, and I referred to the gel-ink refills (I see it as it draws more darker, solid lines). And he gave me the ballpoint refill (these refills are much lighter than the other ones and they don't seem as bold as the other refill). I was hesitant on informing the employee whether this is the correct refill, so I asked him whether I could test this refill. The employee replied in say, "I know for a fact that these are the correct refills, I can show you". The employee proceeds to show me the gel-ink refill I referred to him as opposed to the ballpoint refill he gave me. When he brought them both to compare, they were both colours, one distinctly darker than the other. The employee then said, "This one just has the cap there so it doesn't dry up". I just stood there astonished, this employee cannot distinguish the difference between grey and black. I ended up purchasing different pens and not the refills because that employee's product knowledge is lacking quite a...