TD Canada Trust Branch and ATM — Attraction in Toronto

One more worst experience at this T D branch. I was there to deposit my 2 cheques Big amounts. TD to TD institute, same city, same Branch. The funds were there in the account from where it is to be withdrawn. The person who issued the cheques had to leave the country on short notice due to a family emergency. He called the TD call center and let the institute know that these 2 cheques so and so numbers are issued by him and will be deposited. AT THIS BRANCH, I am told that the funds will be held for 5 business days. When calculated, it was 12 days. 23rd to 4th January 2024. I can't use them to make payments to my Trades in holidays. What a joke and the reason told " Sir, our manager is on leave." No one to take that decision, so we can't help. Most institutes employees are human robots. They just act as postmen/ women. In the end, they even have guts to ask " is there anything that I can help YOU! Sir "Have a Nice Day" .

1. You Ms Robot - "Bathu Thayaparan" did not help in the first place when given a task.
2. You are telling me to" have a nice day" after ruining my first thing in the morning on th 23rd December and on the eve of the festival. So, who is enjoying these funds for 12 days of interest-free? These institutes are making millions why 3 and 5 business days hold? YOU are operating on Saturday, so to me, it's a business day. When we have a line of credit, our interest runs 24/7, and they suck our funds for FREE for such silly excuses.( Manager is on leave without replacement) Is that consumers problem? These institutes should make alternative arrangements, right? Who can change this? When will this change? Is there anyone making changes in this robotic system? NO ONE. Can I get my interest for 12 days on an amount like 256k just sitting there because THEIR manager was on Holidays - IS THAT...

Zohra Ghaziyar!! I just can’t believe the kind of treatment I got from this person. The worst customer service ever in the 12 years of my Canadian life. This is the first time me going into this particular branch of TD. My appointment was at 11 am and I kept waiting until 11:25. There was a lady at the front desk. I went up-to her by then and told her about my appointment. To my shock I later discovered that she was Zohra Ghaziyar whom I was supposed to meet. Usually when u have an appointment with an advisor, we wait at the lounge and the advisor comes and takes us with them inside. She never said she was Zohra and treated me like a trash. I had concerns regarding my minimum payment on cc, my account etc. She was extremely unprofessional. When I gave my ID, she said it’s expired !! But my card is valid until 2029. She even had the audacity to tell me that I could have gone to a teller rather an advisor for these queries. No wonder this branch has some of the longest lineups !! She showed zero interest to explain to me anything. I have never been in such a situation that I just walked off silently. To the TD head office: She should be retrained...

TD should be deeply ashamed of how they handled my elderly father’s fraud claim. He is nearly 80 years old and has banked with TD faithfully for 30 years. After losing his wallet, someone found it, guessed his PIN, and withdrew $2,000 from his account. Despite clear evidence of unauthorized withdrawals, TD refused to reimburse him-blaming him instead because his PIN was “too easy to guess.”

This is an appalling response to a senior who trusted TD to keep his money safe. My father is retired and lives on a fixed income. Losing $2,000 has left him financially vulnerable, yet TD showed no empathy, accountability, or willingness to do the right thing.

To treat a long-time customer this way is disgraceful. It shows how little TD values loyalty, fairness, and basic human decency. Seniors deserve protection, not blame. TD’s refusal to help an elderly man recover his stolen funds is unacceptable and condemnable.

If this is how TD treats its most loyal and vulnerable customers, others should think twice before trusting this bank with their money. I am absolutely disgusted by their conduct and complete lack of integrity....