Lucky Chinese Restaurant

I’ve been coming here for a while, and have always been treated with the utmost respect from the older employees working the restaurant and never had any complaints. However, I recently decided to dine in, and the newer employee serving our table didn’t bring us forks, or glasses to prep our table. We ignored it, and took ones from the table beside us as we didn’t wanna make it a problem. Employee comes around to take our order, and we say we don’t need the menus and are ready to order. She looked at us as if we had no clue what we were doing, walked away to fix another table, and came back and asked us what we wanted. We asked for chili chicken and fried rice. She comes back with our food 30 seconds later and the chicken is not chili chicken, almost is entirely dry and sweet. We let the female employee know this isn’t what we ordered, and she tells us it’s our fault we didn’t ask for gravy on it. Not once have I ever ordered chili chicken with it coming dry like fried chicken. We tell her it’s never cooked like this, and the tables beside us were properly served the correct dish we wanted. She ignores us and tells the male employee working the counter to deal with it rudely. We take the plate to him, and he sends it back, only to send the plate back with sticky goopy gravy, that tasted almost sweet and sour, and immediately knew they didn’t even bother trying to fix our complaint. We tried to let it slide, but it was disappointing. We once again told them this isn’t what we ordered, and we’d be willing to pay for another one to be made properly. Instead, the female employee completely disregarded and disrespected us. When we raised the concern to the male working the counter, he tells us he knows we’ve been coming in always, and our regulars, and we overhear the female employee call us stupid, and slurs behind us as at the other table. This really upset us and we told the male employee to address the matter w his coworker, because we weren’t gonna pay for food with the server directly disrespecting us. He tells us he doesn’t want our money, and never wants us to come back there??!

Not once have we had an issue at this place, but because of an employee who refused to address their attitude, they throughly disrespected us infront of many other customers as well. Management needs to address this employee, people don’t need the attitude whilst purchasing their food especially when we, as customers who have repeatedly come in over the years, with no issues