Ruposhi Bangla Restaurant — Restaurant in Toronto

If there were a rating lower than one star, we would undoubtedly assign it to this establishment. My critique is not unfounded, as I will detail our experience. A week prior to Ramadan, we had made a reservation for Ifter, consisting of seven adults and five children from three families. Upon arrival, we immediately sensed discomfort from the owner, when he noticed our five children. A server inquired if we required five chairs for the kids, which seemed to surprise her upon confirmation. She consulted with owner and, presumably, a kitchen staff member, and their loud complaints about our group were audible and disconcerting.

We confronted the owner, reminding him of our prior notification regarding the five children, all under six years old, which aligns with the restaurant's policy. His denial and subsequent rude behavior were unacceptable. Although I reluctantly agreed to a reduced price for the children, Owner's skepticism when I reiterated our prior communication was offensive. Which I quote " Oh shobay aei rokom claim korey" he implied that i was lying.This encounter culminated in our decision to leave, as the conversation turned unproductive. So He actually made us leave over an amount $75.

I wish to clarify that this criticism is based solely on our customer experience, unrelated to our Bangladeshi heritage or Muslim faith. It is simply inconceivable that a business would turn away patrons over a trivial amount, especially given my 25 years of experience in hotel management, which underlines the inappropriateness of such treatment.

So went to another restaurant ,Contrastingly, a new restaurant nearby provided a starkly different experience. Upon explaining our situation, the owner graciously accommodated us in a party room, offering a fair deal. This hospitality was met with our profound gratitude, reflected in our equal tipping of the bill amount. Which was triple of the $75.This incident not only lost this establishment three families' patronage but we will also advise at least nine others against visiting his establishment due to his rudeness and unprofessionalism. The smallest restaurant in Bangladesh wouldn't even let his customers leave 30 minutes before iftar time over a $75 .This situation, especially during a time as significant as Ramadan, highlights the importance of understanding and accommodating family needs in the hospitality industry.

As i can't reply to your statement i am going to just edit this one.

As i mentioned in review above i had no problem paying half price ,ask you father. it wasn't the issue although we had clearly mentioned during our reservation call that we have 5 kids and the person who was on the phone didn't write it down properly, but your father implying that i was lying . that was the last nail in the coffin. after that kind of statement in conscious mind we couldn't possibly stay there anymore.

I had owned restaurants and managed for 17 years ,i know how you are feeling with this review. but he could have dealt with this situation differently. All he had to say is " Brother my staff probably got your reservation wrong,we thought 13 adults,in ramadan ifter buffet we are trying to make use of our space as much as we can and having chairs booked with 5 kids would lose us some money,finish your ifter and you can make a judgement on it " that would have solved everything.hope this review help you guys a bit.may be have a good kids policy during Ifter booking. P.S the other profile was my wife which i was not aware of.Good Luck with...

I was a fan of Madinah Grill which was the same restaurant under a different management before it was handed over to a new management and new name. The food and the service were really awesome and the waiters were very much helpful and nice.

Following my previous experience, I decided to go there with family friends again when it opened under the new management. I booked well in advance over the phone for the iftaar buffet and provided the number of adults and the kids. They called again to confirm as well. On the day, we went there 30 minutes before iftaar time and they started behaving weirdly from the start, asked us several times with whom I confirmed the reservation and then they refused the reservation saying that we have several under 5 years old kids and they do not want to waste their chair for free for the kids and demanded payments for the kids in full. We were 3 families with 5 kids and the manager started talking loud saying who comes to restaurants with so many kids, and kept saying mean things. We then went to him and ask what he was saying, and he demanded us to pay for the kids though under 6 was free in that restaurant. We still said okay but said the kids are very small and they might not even eat so if we can pay less for them but the manager refused. We said we booked well in advance and confirmed the number of kids and they said okay and now they are making it difficult right before the iftaar, he said outright that we might be lying and people say many things. We told him to check with his employees and even check the video surveillance but he refused and accused us of lying again. That was the last straw and we had to leave 10 minutes before the iftaar to save ourselves from any more humiliation. I have never felt so much humiliation before in a restaurant specially during ramadan right before the iftaar. The new management seemed so much unprofessional, unfriendly and not worthy of running a restaurant. I would not recommend anyone to go there specially with kids even if the food is good.

I would not recommend it for the unprofessional new management, please stay away from them to save yourself from the possible...

Ruposhi Bangla: A Culinary Oasis 🌟🌟🌟🌟🌟

As I stepped into Ruposhi Bangla, I was immediately enveloped in an atmosphere that felt like a warm embrace. The scent of spices danced in the air, and the vibrant colors of traditional Bangladeshi artwork adorned the walls. It was evident that this was not just a restaurant; it was a celebration of culture, flavors, and heartfelt hospitality.

The Food: A Symphony of Flavors Where do I even begin? The menu at Ruposhi Bangla reads like a love letter to Bengali cuisine. Each dish is meticulously crafted, paying homage to age-old recipes passed down through generations. Here are a few highlights that left me spellbound:

Bhuna Khichuri: A soul-soothing combination of rice, lentils, and fragrant spices. It’s like a warm hug on a plate, especially during those chilly evenings.

The Hospitality: A Symphony of Warmth The staff at Ruposhi Bangla redefine hospitality. From the moment I walked in, they treated me like family. Their smiles were genuine, their recommendations spot-on, and their attention to detail unparalleled. They anticipated my needs before I even voiced them—a rare quality in any establishment.

A Birthday Surprise to Remember And now, let’s talk about the surprise birthday party they orchestrated. Little did I know that Ruposhi Bangla had secretly planned an unforgettable celebration. The waitstaff presented a decadent cake adorned with sparklers, and I felt like royalty. It was a moment etched in my heart forever.

In Conclusion: Gratitude Overflowing Dear Ruposhi Bangla team, thank you for creating an oasis where food transcends mere sustenance. You’ve woven magic into every morsel, every smile, and every gesture. Your dedication to preserving culinary traditions and making guests feel cherished is commendable.

To anyone seeking an authentic Bengali dining experience, Ruposhi Bangla is not just a restaurant—it’s an invitation to savor life’s most exquisite flavors.

Shubho...