As I write this, my husband and I sit in our cozy One Bedroom Suite awaiting to grab the complimentary shuttle to Pearson airport to fly out for our upcoming Celebrity Cruise!! ||We absolutely love this hotel and for a few reasons: the location, the use, ease and access of the complimentary shuttle to Pearson, to the staff and there are many mentions, to the Marriott Beds! ||Upon arrival we’re always greeted with a smile, a hello and good conversation with/from Joseph, Valet-Concierge. To the front desk staff, with whom have always been kind, and welcoming whether when I call in or upon arrival, Sarah and most recently and with whom checked us in yesterday afternoon - Sabrina!! We arrived early, 330pm and Sabrina advised us that the room was not quite ready and that she would put a call in to have it assessed and once completed, she would personally deliver the room keys to us, in the Club M Lounge. As Platinum Elite, or higher or if part of your booking, get access too. The minute I received “your room is ready” notification, Sabrina was almost in front of us handing us our room keys, in Club M lounge. Talk about exceptional service. ||I reserved a basic room on government rate, and as a Platinum Elite Bonvoy member used one of my Nightly Upgrade Rewards, awarding us the 1 bedroom Suite; one of the other perks of being Platinum Elite is an offering by Marriott Bonvoy of 1 of 5 options for annual choice gift. I chose, 5 Night Upgrade Rewards. This was formerly called “Suite night rewards.” I, not unlike many, commented about its name, when asked by, and about Marriott Bonvoy program as, one wasn’t necessarily offered “suite” upgrades. It appeared deceiving, as its offering is, “from” premium room to “Suite” and not just “Suites.”|Always, when at this hotel we much prefer either the Executive Larger King bed Suite or the 1 bedroom King Suite. Sure most of the rooms are in need of updating but the staff more than make up for it. ||The staff make our stay exceptional making it feel like our home away from home. ||In the Club M Lounge, Silvie is much like family always welcoming with a hug, a smile and genuine care and conversation about life. She’s a gem 💎 ||To the housekeeping staff, Cynthia with whom provided me with thee best deep sleep pillow spray, as it truly works, for me! Anything one asks for, is always provided with a smile, expediency and genuine care!! ||This has been our preferred airport hotel for years, and for reasons mentioned above. We’re reserved for our return, Feb. 19th and although I have not applied a Nightly Upgrade Reward, I’m positive 🫶 the staff will make sure our stay is exceptional and maybe just maybe as requested place us in one of our preferred rooms - Executive King Bedroom suite or the one we’re in now, 1 bedroom Suite! ||Reserve!! And, for the staff! It’s our home away from home.