Yonge Sheppard Centre — Attraction in Toronto

The mall staff (not retail stores) are rude for no reason. The mall is a complete mess because of the construction. They don't have proper signage or proper access to those with wheelchairs/strollers. If you need help navigating around the construction better to ask a construction worker and not the staff with the mall logo uniforms. You will be made to look and feel foolish. I walked the perimeter of the mall, in the cold, looking for an entrance that was accessable for my stroller. I didn't find one. A lady with a limp assisted me with the doors (automatic wasn't working) and carrying my stroller and child up the stairs into the mall. Frustrated, I spotted a mall staff member and asked how to get downstairs (he saw and heard me). I realized he was on the phone and I kept walking around aimlessly and frustrated. I followed mall signage elevator signs and didn't find one. So when I turned around that same employee was walking in my direction, this time not on the phone. I asked where the elevators were and he yelled at me "Over there, Jesus Christ! What's wrong with you?" What's wrong is that this mall is a mess, I can't find anything and now you're being rude for no reason. I said "excuse me, why are you speaking to me that way?" He continued to walk away from me despite the fact that I was talking to him and asking to speak to his manager. He stopped to tell me he spoke to me that way because according to him I was yelling at him... I informed I was not yelling and that I'm frustrated and lost in this mall and that was no way to reply to my simple question. Then he walked away and hid until I left the mall. Mall security did nothing. I went to Security right after the incident took place and they were of no help. He provided me with the number that he answers at the information booth. So no progress on that front. He made everything worse despite the fact that I was in obvious distress. The other two security behind the desk looked like deer caught in headlights. Poor choice of security supervisor. If my life was in their hands I'd be worried.

I'm suffering from post-partum depression and leaving home to go into public areas is daunting. Here's a good example why. My few times outside and somehow I have the pleasure of having these interactions. I ended up having an anxiety attack in the mall by the TTC mall entrance. No one helped or cared but rather stared. Luckily my fiance worked near by and came to help me.

Still waiting to hear from mall management, won't be waiting too long though, I'll contact property owners in no time. Sad, I used to work in this mall for years, it was such a friendly place to be. That's changed. I didn't even get the chance to grab a meal or explore the new...

They need more security guards here, or at least more visible ones, and it would be nice if they would consider enforcing existing rules. For example, the mall has signs on the entry doors saying only service dogs are permitted, yet every day I see people coming in with dogs which are clearly not service dogs. The signs are in small type and not the most visible, so it's possible a lot of these dog owners didn't see the sign. They should be enlarged. But I have never seen a guard telling a dog owner, so I don't want to be the one to have to confront someone. Dog owners tend to get very huffy when informed of rules. The management needs to decide. Is this a rule or isn't it? I don't like to hear loud barking dogs when I'm shopping. I have also seen dog excrement on the floors, left by dog owners who of course think their pet never does anything wrong. I rarely see security guards patrolling the mall to keep an eye on things, Just a small, obscured security desk downstairs behind an escalator where it's almost impossible to actually see the guards who are there. Because the counters are so high, I had walked past it many times without even realizing it was a security booth. On July 29 in the afternoon, two teenagers were riding bikes at high speeds and popping wheelies on the upper level, with no security to be seen anywhere that I could see. One cyclist almost hit a mother and her baby. I had to go down to the security booth and report to a young woman who was working there alone. She said "yeah, I'll report it" and when I told her a cyclist had almost hit a woman and her baby, she repeated "I'm reporting it, we have something else happening." Maybe the rules prevented her from leaving the desk, but if so the rules should be changed in emergencies. I returned upstairs meanwhile and saw the kids continuing zooming on their bikes in circles from Winners to the Tim Hortons area and back in a loop. Still no security guards. When I returned back to the security desk to let them know it was still happening, the woman repeated "I've reported it." . How about putting the security booth prominently where people would actually see it and be aware there is security, rather than hidden away behind a high counter. Or at least having guards always making rounds. so there are guards on the upper and lower floors at all times to keep an eye on things. A customer shouldn't have to be the one to try to find security to report a potentially dangerous situation like this. It was only lucky I happened to be aware where the booth was. A lot of shoppers probably wouldn't even know. Very...

On March 23rd approximately 5 PM we bought an Italian BMT sub sandwich on white bread from the Yonge and Sheppard Mall Subway and my partner brought it home to me - about a 15 minute trip. It wasn't toasted just plain bread. When I held it it felt very stale and so it was when I bit into it. I phoned the store and complained to a male worker. I had trouble communicating with him as he couldn't speak very clear English but we were patient with him to explain our issue. He was very unsympathetic and made me feel like it was my fault that we didn't notice it at the store. but I explained my partner picked it up for me and brought it home why would she check it before bringing it home as it was all wrapped up. The guy offered no recourse to the complaint. I then proceeded to send a complaint to Subway Customer Care and this is what they said: FROM: "Dear brian rogers, I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience. At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. I have shared your feedback with my team to improve our customer service. Thank you for being a loyal Subway® customer and we look forward to serving you again in the future. Gaurang Shah " What a line of b.s. WHAT WE WANT: We are regular Subway Customers but won't go back to your location if we don't get a satisfactory resolution. We would like to have a replacement Sub sandwich or replacement value for the one that that poor quality sub roll and I don't think that's unreasonable to ask for especially since the bun is such an integral part of the sub. The outcome will definitely impact how we use the food court at Yonge/Sheppard Mall. We ask that the mall speak with them to remind them that customers come first in your Mall and that's how everyone succeeds. After emailing Customer Service at Yonge Sheppard Centre (YSC) - not Subway - the Mall sent us a $25 gift Card for the mall. What a kind thing to do - so I'm giving them 5 stars for stepping up whereas Subway fell down. Word to the wise - check your goods before leaving subway YSC and even before paying...