Jump+ | Apple Premium Retailer — Attraction in Vaughan

I walked in with a spacebar issue and I walked out a spacebar issue and a trackpad issue!

Terrible experience with Jump+ at Vaughan Mills “servicing” my Macbook and hope this warning will save others from the same experience. Here's what happened.

Took my laptop in to get the space bar fixed since it has been sticking and left it with them to inspect. Later that day, I received a call from Jump+ saying Apple has in their system that my computer was purchased in 1978 and that I would have to call and sort this out with them in order to verify if the laptop was still under warranty. My laptop is a Macbook 2016 model so it's not covered. I decided not to get it fixed (cost not worth it) and picked it up the next day. But when I brought the laptop home, I discovered the trackpad was now not functioning properly (you can see the trackpad is no longer flat/flush on the keyboard). Contacted Jump+ immediately and they told us to bring the laptop back. I was going to bring it back but instead decided to take it to Apple to see if they could help. I didn't want the laptop to be further damaged.

At Apple, they said their hands were tied, and advised that Jump+ is accountable to fix any problems they cause. Back and forth emails followed with the Manager of Jump+ who refused to acknowledge responsibility for the damage to the trackpad. I even have their diagnostic notes saying that the laptop was opened to check for water damage (which was not authorized by me) and I can only assume that is when the damage happened. Since Jump+ had not confirmed the laptop was under warranty, why would they have needed to open it up to inspect it?

When Jump+ performed the initial inspection they would have noticed there was a trackpad issue. Instead they claim that there was no issue when they handed the computer back (and in so inferring that it must have been caused by me)!

The only solution the Manager could offer was that they could fix the trackpad for $300 which is absurd given that they caused the damage! If you scan the reviews you will see there is another customer who had a similar problem with the trackpad, not to mention countless other reviews from other dissatisfied customers. Yes you will see positive reviews too but there are more than enough negative reviews to indicate problems with their experience and customer service.

I’m hoping someone will take my advice after reading this. If you need an Apple device repaired please take it directly to an Apple store to get your device fixed correctly. I only went to Jump+ because it was closer and they’re supposed to be a “authorized Apple service provider” which I fully regret now. (FYI Apple doesn’t take responsibility for mistakes that their authorized service providers makes).

Don't let this happen to you, it is not worth the risk!

UPDATE - In response to Jump+ comments: When I brought it in, the only stickiness was with the spacebar (no issue with other keys) The other failed diagnostic was identified as battery life which is irrelevant here. Again no mention that there was a trackpad issue which I assume means it was working when we...

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