LEGOLAND® Holiday Village — Attraction in Billund Municipality

The room was very clean, but that was about the only thing that could recommend it. The room was small, but that wasn't really a problem as we were outdoors all day. The room was sadly very stuffy and badly ventilated, we had the 2 windows in the room completely opened for 2 days and the air quality was still very poor. The showers were one big joke. There was a timer on the shower for 30 seconds (we timed it) like you see in some swimming pools. For over 200 euros a night you'd expect to at least be able to take a shower. Because of the timer things like washing your hair took about 4x as long and I think more water was wasted because of it. As for the shower head, when put into the 'handle' it turned completely sideways and was aimed at the wall. So you had to hold the shower head while showering while simultaneously pushing the button every 30 seconds. (actually more frequently because water pressure disappeared after about 20/25 seconds) These showers were also very hard to operate for children. ||||Upon arrival we were informed that the room came with a free Legoland parking pass for the day of check-out. This information was not provided in the room information, during the booking process or in the messages we recieved after booking the room. Which is why we, when booking our Legoland tickets ahead of time, also bought a parking pass. I asked about this and the possibility of getting a refund for the money we wasted on a parking pass, for which I was referred to reservation@legoland.dk. There I got the insensitive message that tickets were non-refundable and I should have seen that when booking the tickets. While the same company refused to inform me of the free parking pass while booking the room. You can't chastise a customer for asking for a refund when your company did not provide accurate information during the booking of a severly overpriced room. ||||This said, the staff in the hotel were all very friendly and eager to help with anything if necessary. The room was very clean, as were the tables in the restaurant (at breakfast). The breakfast they offered was good, there were plenty of choices for everyone to be contented. No empty plates that weren't filled in time or anything, staff was on top of that and of the cleaning of the tables. While I have seen a lot of reviews that this was not the case during peak vacation periods (We were there at the start of September). ||||The negative points, and utter lack of help from customer service, were not something the fun theme of the room or the nice staff on site could make up for. Absolutely not worth the very steep price of the room. You pay high end hotel prices for amenities you find in...

We had a four-night stay in a Ninjago cabin at the end of August for 2 adults and 2 children. The kids loved the cabin and the theme, it was well done and made it all the more magical for them. It was clean, the pillows, mattresses and duvets all seemed pretty new and in very good condition. We took our own bed linen and towels. Unfortunately it wasn't the most comfortable experience we've had & we did not get much sleep. The adult bed is a small double with access from only one side. The wall between the adult bed and kids bunk bed is very thin and the bunk bed creaked at the slightest motion. The maintenance team kindly came round after the first night to sort out the top bunk, they put some padding and it did help but the bottom bunk was just as creaky. We also had quite a storm while we were there and the cabin was under trees so there was dripping on the roof all night. The shower went straight onto the bathroom floor with no tray so it all got very wet. The kitchen had a 2 ring hob, kettle, filter coffee machine and fridge. We didn't cook so it was fine for breakfasts and hot drinks. ||We used the supermarket at the Lalandia for most things as it was cheaper than the onsite shop and had way more choice, I was quite impressed. It was only 5 minutes walk away and the Lalandia centre is great, like a mini-Vegas. You can also get pizzas made fresh to take away just near the supermarket which were really good, and they're pretty reasonable at about £12 each. Staff were friendly, welcoming and helpful when we had any problems. We were able to leave our bags for a while after checking out which was really useful. There was an hourly free bus to the airport. It also went to Legoland which was only a couple of minutes walk away anyway, and the Lego House was a lovely 10 minute walk through a sculpture park. On arrival we got a taxi as it was late and that cost about £15. We took currency but didn't need it, everything is geared up to cards. ||The holiday village is great, lots of lego models and plenty to keep the kids amused - lovely playparks and fun things to see. We didn't eat at the restaurant on site but we ate at Bones in Lalandia and at the sushi restaurant in the centre of Billund, both of which had robots (much amusement!) and the food was good but they were pretty expensive. We had a brilliant holiday though and would highly recommend it as a destination as Legoland, the Lego House and the Lalandia waterpark were all fantastic - the perfect family destination and all so...

We had a four-night stay in a Ninjago cabin at the end of August for 2 adults and 2 children. The kids loved the cabin and the theme, it was well done and made it all the more magical for them. It was clean, the pillows, mattresses and duvets all seemed pretty new and in very good condition. We took our own bed linen and towels. Unfortunately it wasn't the most comfortable experience we've had & we did not get much sleep. The adult bed is a small double with access from only one side. The wall between the adult bed and kids bunk bed is very thin and the bunk bed creaked at the slightest motion. The maintenance team kindly came round after the first night to sort out the top bunk, they put some padding and it did help but the bottom bunk was just as creaky. We also had quite a storm while we were there and the cabin was under trees so there was dripping on the roof all night. The shower went straight onto the bathroom floor with no tray so it all got very wet. The kitchen had a 2 ring hob, kettle, filter coffee machine and fridge. We didn't cook so it was fine for breakfasts and hot drinks. ||We used the supermarket at the Lalandia for most things as it was cheaper than the onsite shop and had way more choice, I was quite impressed. It was only 5 minutes walk away and the Lalandia centre is great, like a mini-Vegas. You can also get pizzas made fresh to take away just near the supermarket which were really good, and they're pretty reasonable at about £12 each. Staff were friendly, welcoming and helpful when we had any problems. We were able to leave our bags for a while after checking out which was really useful. There was an hourly free bus to the airport. It also went to Legoland which was only a couple of minutes walk away anyway, and the Lego House was a lovely 10 minute walk through a sculpture park. On arrival we got a taxi as it was late and that cost about £15. We took currency but didn't need it, everything is geared up to cards. ||The holiday village is great, lots of lego models and plenty to keep the kids amused - lovely playparks and fun things to see. We didn't eat at the restaurant on site but we ate at Bones in Lalandia and at the sushi restaurant in the centre of Billund, both of which had robots (much amusement!) and the food was good but they were pretty expensive. We had a brilliant holiday though and would highly recommend it as a destination as Legoland, the Lego House and the Lalandia waterpark were all fantastic - the perfect family destination and all so...