Copenhagen Contemporary — Attraction in Copenhagen Municipality

Posting here as I never received a response to my email.

Dear Copenhagen Contemporary Team,

I am writing to share my disappointment with my visit to the museum on April 30. I arrived at 5:00 PM, aware that the museum closes at 6:00 PM. However, my group was asked to leave around 5:35 PM, which meant we were unable to see the last room on the main floor and the entire second floor.

I was really excited to visit the museum, and the parts I did get to see were genuinely impressive. I enjoyed the exhibitions and was looking forward to seeing more. Unfortunately, my overall experience was tainted by how I was treated by the staff.

When I politely asked the staff member at the front desk why we hadn’t been informed upon entry that we might not have enough time to see the full museum, she responded dismissively, saying, “Our hours are not a secret.” She then told me that I was “rude” and that my “vibes were off.” She seemed offended by my question and made it very clear that she would not give a refund. I believe she assumed, based on my age, that I was trying to get my money back, which was not the case.

I want to clarify that I never asked for a refund. I was simply expressing my discontent and disappointment with the experience, and hoping that in the future, guests arriving at this time would be informed more clearly—both before paying and throughout their visit—that they may not have sufficient time to view the exhibitions in full.

Unfortunately, this staff member was not the only one who was unkind. Throughout our visit, multiple staff members were unwelcoming and even hostile. I have never experienced such unprofessional and unpleasant treatment at any other museum in Copenhagen.

I hope you take this feedback seriously and work to improve staff training and the overall visitor culture at the museum. This type of behaviour should not be tolerated. At the very least, the staff member at the front desk at 5:00 PM on April 30 should be reprimanded regarding her wildly unprofessional conduct.

Thank you for taking the time...

We really like the location and the industrial character of this place and were looking forward to visiting the gallery after seeing a lot of posts about it on social media …but felt a bit underwhelmed after the visit …maybe to do with we’ve recently visited other great Danish galleries/museums.

We particularly went there for the Reset Materials exhibition …this exhibition was good and very informative in relation to sustainable, architectural materials. But wish the concepts had been taken even further.

All the other exhibitions are very different from Reset Materials so it feels very separate from everything else. Feels like the Reset Materials exhibition would have been better placed at the Danish Architecture Centre (particularly as a series of pavilions have been built using similar methods just outside DAC).

Unfortunately we had to skip the James Turrell Aftershock experience as we didn’t fancy waiting for 45 mins with our kids. Having to wait for that long seemed a bit unfortunate.

In relation to taking kids along our kids didn’t find it that interesting (again in comparison to other Danish galleries/museums) - the kids were offered drawing boards and binoculars at the reception - but they wasn’t quite enough to keep them engaged …still not sure what the binoculars were for.

Architecturally the old buildings are nice but the circulation between spaces could be improved. The staircase from ground to first floor feels like a secondary fire stair instead of the main stair (even though it’s been coloured yellow).

So all in all we think a few things could be improved such as circulation and kids experience …we also thought the entrance fee was a bit high. But previous exhibitions do look really good so maybe we just came...

RIP OFF via PARKING FEES. Be aware to pay 795 DKK! I will leave a positive feedback later, but my family felt absolutely ripped off by the Copenhague authorities and I need to blame the museum as well for it. We arrived just before 11am as tourists and made our way through an industrial area with lots of space. There are offices which have clear signs where to park and where not. Yet, the museum has space at the left hand side of the main entrance and no signs indicate that you can't park there! We came back out of the museum and our experience get turned into the opposite by the incapability to show the visitors clearly what you are expected to do when arriving by car. I read through more comments (unfortunately, too late) and realized that the situation exists since a long time without being properly managed by the responsible persons. It's too late for me, I hope not for many others that come see the museum. Thus being said, we recommend the museum for its contemporary art and...