Huge disappointment! Cleaning staff is made out of some people who don’t understand neither local nor English language, asked for cleaning three times and in the end they brought to our room bedsheets and towels and told us to clean ourselves 😂😂 like really great service hotel guests cleaning themselves ! After 16.00 there was only one person working in the entire hotel, so one receptionist, so How can 1 receptionist be responsible for great service of 16+ floors ?

Then you come to the bed the king sized bed which u especially ordered , according to all international standards and you see simply two small beds pushed together ... the size is much smaller than standard king size bed, it is not even one bed but two beds pushed together. You would expect to have big comfortable bed of king size when u especially booked it , but no u get a room with two small beds pushed together even though u paid extra for king sized bed and the staff simply tells u, this is our king sized bed and that’s it 😂🤯😂🤯 so we have travelled all around the world and stayed in many hotels and king sized beds have same standards but this was impossible to argue ... so please hotel manager or whoever responsible for this if it is not a king size bed so not write on ur website this term, write the truth two small beds Pushed together.. 🤯

Breakfast to the room came late, when we asked for a pen to be brought to our room to fill in the breakfast in bed paper, we were told to wait one hour after which nothing even came, we had to go downstairs ourselves. Rooms have absolutely no character, no decorative items at all, it seems u just came into half ready room where all is white white white and super non cozy atmosphere. Air conditioner worked every second time only after pressing the buttons million times, lamp in the room didn’t work. And after having such a horrible stay in one of the best rooms that was offered, nothing was compensated not even some voucher for next stay or something.

But this all is not the WORST this only comes 😂😂 so this hotel is famous for its amazing views ( which is great and true) and their pool area and saunas at the top floor with amazing views ... But NOWHERE SAYS THAT THE POOL IS HALF OPEn AIR SO IMAGINE FINLAND, when even in the summer it’s almost never too hot, pool at the seaside hotel where is always extremely windy and cold... so you come to the hotel and want amazing swim and sauna 🧖‍♀️ experience and you enter the spa area and u 🥶 freeze.... it was -3 degrees outside, wind 🌬 blowing in entire swimming area... 💪 💨 strong wind... so u go with at least last hope that water would be warm... but NO water 🥶 cold.... all people who used the pool got sick the day after not even talking about kids... poor kids... and this one star that is left is for the amazing bar upstairs this was really cozy beautiful and great service ❤️would never stay in this hotel again, but for a drink to the bar I will come one day .

Oh almost forgot the parking, 🤯 so for parking the car at the hotel u need to pay extra payment which was super expensive and still walk from the parking towards the hotel 10-15 min with impossible winter wind 💨 in ur face which blows you almost away ( cos it is always so at seaside in Finland) so horrible service... it could have been amazing hotel if service staff was for example of local origin and more of service staff would have been there, pool would be inside and very well heated and if parking service would exist as well as more cozy rooms would have been made.

Sorry but this was The experience of our 4 day trip 😒