Apple Part-Dieu — Attraction in Lyon

I went to the Apple Store on Monday regarding a problem with the camera on my iPhone 14. The conclusion, they would have to order the part but could not guarantee when it would arrive - anywhere between 2 days and 2 weeks. However today I received confirmation that the part had arrived and that I should return to the store to have the replacement done. I arrived a couple of minutes after 6 pm and despite the enormous amount of Geniuses standing around I had to wait a while to be attended to. When the assigned Genius Julien, arrived it was to inform me that the operation would take two hours to carry out so there was not enough time to do it there and then. I could either leave the phone or come back some other time. There was still about an hour and 40 minutes left before closing. No attempt to verify with his colleagues if it would be possible, no attempt at appeasing my annoyance at not being informed of the timeframe for the repair. Given that the Confluence store is closed and all the personal was transferred to Le Part Dieu one could be forgiven for thinking that there would be some leeway.

I returned this morning to have the replacement part installed. Today the Genius Team really excelled in their efforts to annoy me. When I left the iPhone this morning at 10.45 I was told to return at 11.45 which I did. When I returned I was told that the phone was not ready and that it would take another few minutes. After waiting the « few minutes » I asked another team member to check the status. He came back and reiterated the « in a couple of minutes » reply. Subsequently I asked another two employees to check on the repairs. They both disappeared into the back office never to appear again - well at least not to give me an answer to my question. Eventually another employee sent on the same mission did come back to tell me truthfully that it would in fact take at least another 30 minutes and that I should come back at 13.00hrs. I dutifully reporte back at the requested time and was I was told that the repairs had been carried out.

In my phone I had one e-SIMand one physical SIM. Whatever repairs were necessary to repair the Camera necessitated the replacement of most of the iPhone, and so the eSIM was in effect removed. How does one recuperate data? Yes, download from iCloud. How does Apple verify your identity? Yes, they send you a code to your phone, which of course you can’t access because the eSIM has been erased. Bravo. Genius Team. Bravo for the helpful answer: There’s nothing we can do for you you’ll have to sort it out with your service supplier. I have rarely come across such ineptitude in what purports to be a top quality...

This is Mehran MOVAHEDRAD and I'm writing to you regarding false advice from Apple's staff for iPhone 13 mini that I bought from the Apple store, part Dieu, Lyon , France.

Firstly!! so sad that Apple is considered a technology leader, but its staff destroyed this reputation.

My previous Iphone's screen (iPhone X) broke however it still works (1/3 of its screen is black and sometimes flashes). Thus, I decided to buy a new iPhone (iPhone 13 mini) and I did it on 12.04.2023. Thereafter, I asked customer service to help me to transfer my previous data to the new phone which I bought. I explained to customer service in Apple store that in my home I don't have wifi, also, before coming to the Apple store I tried to get a backup from my iPhone X on my Mac but my Mac did not detect my iPhone X. Also, I don't have iCloud with enough space. 3 staff was there and they told me for transferring data from the iPhone X to iPhone 13 mini i need wifi, and also i should put two screens on each other to transfer all the data!! it means if I don't have a wifi connection and in case of broken screen transfering is not possible!!!! moreover, apple staff told me in case that everything is ok with my Iphoen X (clearly my iPhone X was not in good condition due to broken screen) for each GB of data transfering, 2 minutes is needed. She told that there is 90GB of data on my phone and in case that i have proper screen and high speed wifi , about 180 mintues time is needed to transfer data!! thereafter she mentioned that now is 7 pm and closing is at 8 pm and also with broken screen is impossible. also, apple staff suggested me change my Iphoen X screen to transfer data whcich is costly approach!!! it is worth noting that one of the staffs told me by mircles hopefully I can transfer your data. i came back home disappointedly , however, i was sceptical. I was looking for a way to transfer data. suddenly on youtube, i found that without wifi and just by scanning new iphone's screen by camera of previous iPhone i can transfer all the data to new phon!!! I transfred all data in 18 minutes!!!

now this is my question why apples gives false advice ? for apple just is important to sell iphone? costumer services is a show off in apple? how apple helps other client when there is no trust...

I arrived in Lyon on the evening of 15 June, Wed. The next day I went to SFR and Orange at the Westfield La Part Dieu to get a prepaid SIM. Both shops told me I could only buy them from a tabac. So off I went and found a Tabac du Metro at the Westfield la Part Dieu. It was a terrible mistake and a very unpleasant experience. I don’t speak French. When I approached the counter and asked for a SIM card, the woman shopkeeper was very very rude. I had never ever seen such a rude human being. But I had to get one so I could contact my friends for our meeting point. Begrudgingly I bought the SIM and left. The Lyca pack is all in French. I didn’t know what to do with it. Luckily I saw an APPLE store. I went in and asked for help. There, an angel appeared. Her name is Yasmina Sahiri. Not only was she helpful, she was so patient to help me set up the Lyca account so I could activate the SIM card. I spent no less than 30+ minutes at the store bothering her. She was exceptionally patient and all along cheerful. I wish Lyon could have more people like her. She is definitely an asset to the Apple team. She even apologised for the ‘bitchy’ woman at the Tabac, who is a shame of the retail business and Lyon. I would definitely tell all my friends and acquaintances not...