Being a silver member, we requested late check out when we booked on the official ALL Accor website. We requested again while checking in at the hotel. The reception lady told us we could leave at 4pm. On the last day of stay, when we returned to the hotel at ~2pm, we couldn’t open the door with the key card. When we asked the reception, the staff told us impolitely that they had moved all our stuff and luggage out of the room because we didn’t check out on time. We found that our things were messed up in an old Carrefour plastic bag. My wife’s newly bought hat, which was her birthday present, was pressed to deform and likely could not be used again. Our food was placed on top of our dirty slippers. The staff checked with the lady who helped us check in and confirmed we did request late check out. Initially he didn’t want to give the room back to us saying the room had already been cleaned. Finally we reluctantly let us use the room so that we could pack our stuff and clean up our things. The staff wasn’t polite making us feel it was our fault.

Update: When we checked out, another staff asked me if I had paid for late check out. I had to mention the fourth time that I was a silver member and could have free late check out. He was puzzled and I told him to ask another staff who should know that. Then he said he found it in the system. I have to say that the service in this hotel is definitely not up to the ibis standard. The hotel management must do something to improve it.