Too bad I did not get to enjoy the experience. Very dissatisfied with the customer service. My fiancé and I were supposed to meet with friends for a B-Day party. The event was supposed to be held on Saturday October 24, and I called on Thursday the 22 at 4:22 PM. I gave the receptionist my name and the group that was flying. She did ask if I had been there before, and I replied no. I had to give my credit card information first and then was instructed to be there at 10:30. There was no mention of policy or cancellations, she already had my info. And as I had stated earlier, I have never been there before. Today I receive a call at 10 am on Saturday stating that my class had already started and I would have to pay because I did not cancel within 48 hours. The receptionist said that I was informed about the cancellation. I assured her this was not true. She did ask if I wanted to go in the next group at 11 and they could push everyone else back because of me. I told her that would defeat the purpose of going with my group. Then I was asked what was the name of the group that I was supposed to be flying with. I replied and she said, "well they are not going till 11 and to be there at 10:30". We still have the problem of adding my fiancé to the list. So not to waste money I decided to let her take my place, but she declined and said it would not be fun. So I lost out on $64.90 for cancelling. I did not do my homework on their operations and polices. Shame on me, but false information on a business transaction is stealing in my book. If I could not make it, I would accept that. Ifly called me to tell me that I was late for a session that I was not even suppose to be in. Mistake on their part. I feel I should be refunded my money due to their mistake, I did not take part in any of their services except for harassment over the phone.