4 stars for exhibit, 1 star for exhibitors. Great place for kids interested in reptiles, however, staff whilst being very knowledgeable about salt water crocodiles or giant African millipedes should take an extra class in how to deal with kids. My daughter arrived to one of the hourly talks at a point when the staff member was showing a scorpion around. My 6 year old being excited, inquisitive and totally oblivious to the fact that she wasn't supposed to touch the creature this person was willing showing around in an open top box put her hand on the box to pull it closer to her little sister so she could see better. This staff member then got right into the face of my 6 year old and said "No, do not touch" in a voice that was not a shout by any stretch but was also not a tone I feel anyone with a young child would be happy with a grown man using towards them. I bit my tongue and walked away for a minute because we had just arrived and I didn't want to ruin the visit. Moving on to the next talk the kids were told at the start of the talk not to touch the heads of the particular reptiles this member was showing (different reptiles etc are shown at each talk) by the time she was showing the gecko around after first showing a millipede and was allowing the kids to touch it she didn't say again about touching it's head and so another child strolling into the talk at that time could have walked right up and rubbed it's head and so the cycle of misunderstanding continues. Before anyone jumps to conclusions, I do not think my child does nothing wrong, I do tell them when they do something they are not supposed to. I feel this establishment would thrive if staff came back down to kids level a little. I got the impression that staff felt like they were a bit superior to us common paying customers and don't have to put in any effort other than looking after the reptiles. Put some effort into making the gift shop appealing, create some form of line between people wanting to pay for purchases from said gift shop and people paying to enter so we're not all standing there deciding amongst ourselves who's next whilst the staff member behind the counter just looks on like it's nothing to do with him. I completely understand you are doing your job Fiona (not actual name 😊) but if you don't want to interact or even acknowledge customers existence go work in a sanctuary or rescue place that hasn't decided to open it's doors to the public. I'm sure not all staff are like this but judging from my visit alone they are outnumbered 4 to 1.