Bagni Segesta — Attraction in Sestri Levante

The owner and management really need to learn how to treat their customers. Since I walked in there was a rude arrogant lady who tried to sell sun beds for 50 euros. We decided it would be better to stay at the restaurant and buy drinks and food there and maybe take a look at the beach later. We sat down and waited for the menu to come which it didn't. So I thought I'd take a look and see where I could find them. The lady asked me what I was doing and I replied looking for a menu, she then tried to literally shoo me away from it like I was a seagull coming in for their lunch. During our drinks my friend and I decided to go down to the beach and check it out, with my wife and 1 year old son walking down to take a look. After our food and drinks we went up to pay and the restaurant had slapped on a charge of 10 euros per person for the beach. When I asked what the charge was they replied it was a private beach for which I said it was a public beach and that you can't charge for the use of a public area. They then changed the story to us "using their facilities" this was implied by me washing my feet on the small taps they have for the purpose of people washing sand off their feet. The conversation escalated quickly from understanding why, to the owners telling us we needed to pay the fee becoming aggressive and raising his voice. We argued for a bit and I reluctantly paid half given our kids were there and I didn't want them to be exposed to such toxicity. After we walked out after settling the bill, the owner had the nerve to say "No thankyou? No thankyou for the beach, the music, the food?". The ego of the owner and their completely scandalous tactics of overcharging customers deserves to be called out and I hope this can serve as a warning for other customers considering visiting...

Worst service I’ve ever experienced. We ordered prosecco and one of the waiters threw the Prosecco over me. I of course understand that this can happen, but they didn’t do anything to help me. My skirt and top were soaked and smelling sour from the Prosecco. I asked if I could go to the shower there to sort of clean my clothes, and myself, and asked if I could wear a towel because my skirt was soaked and I still had to eat my lunch. Nobody came to me to help me, I had to ask. The owner saw it happening and didn’t do anything. When I saw the bill later they charged us for the Prosecco, although I was soaked in it. It would have been a nice gesture if they gave us the Prosecco for free. I asked them if they could remove the Prosecco from the bill and the owner got really angry. He sad that he had to clean the towel I used and that this costs money too - the towel I needed because otherwise I would have been totally wet trying to enjoy my lunch?! - I told him that this service really made me sad and that nobody helped me. I understand that this happens, but how they handled it: the owner is extremely rude and unkind. I won’t be back to this restaurant ever again and advise you to go somewhere else. Many good places in sestri,...

SCAMMERS Enquired about the price of a lounger each. To which the male owner replied ‘€6 at the back, €8 euro at the front for the full day’. I clarified this with him and wanted to pay. He replied saying ‘no, no, you pay at the end’. We stayed on the sun beds for 3 hours. When I went to pay the cost was €60. I tried to discuss with the owner that there had been a miscommunication and I would have never rented the beds for that price, if he had only allowed me to pay first I would have realised and we only stayed for 3 hours. He stated that he spoke to me in my language and that it doesn't matter how long we stayed it was a standard day charge. We had to pay it because the male owner became very arrogant and rude and I just wanted out of the situation entirely.

Also during our stay I tried clarify the price with one of the young male waiting staff working there who stated he didn’t speak any English. When we were walking through Sestri Levante a couple of days later he recognised us but couldn’t remember where from and was speaking to us in perfect English. It was all rather...