Des Bains 1900 Beach Club — Attraction in Venice

The beach itself is beautiful. However, the people are not kind. We went on a cloudy afternoon and most of the chairs were empty. We paid for a daily rental and were put in the back because of seasonal rentals (who were not currently present). We were told we needed to move back to the back. We explained we could not see our kids in the water and that if we had to sit in the back with no one there we would need to be refunded. The refund was denied. Multiple people continued to tell us we needed to move out of the chairs even the approximately 80% of them were not occupied. We don’t understand why it mattered to people we weren’t bothering when the chairs were empty. Just figured people were being unkind. We hadn’t spoken to anybody, didn’t have loud music on, we were just sitting watching our kids. I would not...

Who is running this company?! Are you people completely asleep at the wheel? This place has become a complete embarrassment.

I booked a full week — not for this circus. Yesterday, I witnessed ten beach staff members surround and intimidate a couple for no apparent reason. Today? I had to watch your guys harass my daughters. That’s not just unprofessional — it’s disgusting.

This used to be a classy, respected destination. Now? It feels like no one is in charge, standards are gone, and common sense left the building a long time ago.

Keep going like this — and you’ll end up just like the hotel: irrelevant and empty. Sort yourselves out. Before...

Avoid this place by all means. They are expansive and against Americans. After paying a big entry fee you get harassed by security staff who does not speak any English. The towel lady would not give us any towels either, and when i went to complain the manager said all Americans do is complain. The public beach right next to it is free and hence it was full and these guys were dead. A word of advise for them is if you are going to charge outrageous amount of entry fee then have some customer service skills to go with that. Hire people who at least can understand English. I wish there was a way to...