TSUKINOYA — Attraction in Hakone

Tsukinoya is easily the most magical place we’ve ever stayed. We stayed three nights, but wish that we’d stayed longer. The couple who own Tsukinoya are the sweetest, most helpful people. The gentleman carried our luggage up three flights of stairs to our room, and insisted on driving us to our destination multiple times.

The onsen honestly was a life-changer. We used the one on the first floor and never had to wait for it. I wish we had facilities like this in the US. The individual rooms at Tsukinoya don’t have showers, but I promise, it’s for the best. My partner and I loved our nightly and morning trips down to the Tsukinoya onsen. It gave us privacy together to talk, to plan our day or to reminisce about the day, to refresh and relax. We had made plans at another onsen in Hakone to go spend a couple of hours, but traffic caused us to miss our reservation. Honestly, we weren’t even upset. We just went back to Tsukinoya and enjoyed their onsen.

Our room was beautiful (we were in the Matsengu, or “full moon” room), and the AC unit kept us cool in the late summer heat. Even just the walk up the stairs to our room was always enjoyable because they’ve done a fantastic job decorating the ryokan. The view from our windows of Hakone’s roofs and the mountains was absolutely gorgeous. We loved sitting at our table on the tatami and enjoying snacks from the nearby 7-11. The room included a refrigerator so we could store our many 7-11 snacks, and also very cute little sake glasses. Of note, the 7-11 is within easy downhill walking distance, but ask about the shortcut up the stairs and through the shrine to get back - we took the hill the first night and it was rough, but after the gentleman showed us the stairs it was much easier!

The owners also supplied us with hot water multiple times daily, so we could enjoy cup noodles in our room (my partner also enjoyed the tea they supplied). They also supply yukata for the onsen!

Tsukinoya is a really special place. This is easily one of my favorite places I’ve ever stayed in my life. If you’re considering it, don’t pass it up. And if you’re Western and not used to an onsen-style bath, just keep an open mind and try it! Don’t let the lack of showers in each room put you off. Take the time to go with your travel companions down to the onsen and really enjoy it. It is...

Tsukinoya is easily the most magical place we’ve ever stayed. We stayed three nights, but wish that we’d stayed longer. The couple who own Tsukinoya are the sweetest, most helpful people. The gentleman carried our luggage up three flights of stairs to our room, and insisted on driving us to our destination multiple times.||The onsen honestly was a life-changer. We used the one on the first floor and never had to wait for it. I wish we had facilities like this in the US. The individual rooms at Tsukinoya don’t have showers, but I promise, it’s for the best. My partner and I loved our nightly and morning trips down to the Tsukinoya onsen. It gave us privacy together to talk, to plan our day or to reminisce about the day, to refresh and relax. We had made plans at another onsen in Hakone to go spend a couple of hours, but traffic caused us to miss our reservation. Honestly, we weren’t even upset. We just went back to Tsukinoya and enjoyed their onsen.||Our room was beautiful (we were in the Matsengu, or “full moon” room), and the AC unit kept us cool in the late summer heat. Even just the walk up the stairs to our room was always enjoyable because they’ve done a fantastic job decorating the ryokan. The view from our windows of Hakone’s roofs and the mountains was absolutely gorgeous. We loved sitting at our table on the tatami and enjoying snacks from the nearby 7-11. The room included a refrigerator so we could store our many 7-11 snacks, and also very cute little sake glasses. Of note, the 7-11 is within easy downhill walking distance, but ask about the shortcut up the stairs and through the shrine to get back - we took the hill the first night and it was rough, but after the gentleman showed us the stairs it was much easier!||The owners also supplied us with hot water multiple times daily, so we could enjoy cup noodles in our room (my partner also enjoyed the tea they supplied). They also supply yukata for the onsen!||Tsukinoya is a really special place. This is easily one of my favorite places I’ve ever stayed in my life. If you’re considering it, don’t pass it up. And if you’re Western and not used to an onsen-style bath, just keep an open mind and try it! Don’t let the lack of showers in each room put you off. Take the time to go with your travel companions down to the onsen and really enjoy it. It is...

The host is really really rude to the customers from the very first time when we meet him! CANNOT EVEN BELIEVE IT! I have been to several hot spring hotel in Japan before but haven't seen any hotel LIKT THIS!

There is no shower room available in our room so we can only use public shower room. We waited for half hour and we Haven't use it for 40minutes then the host shouted to us saying we have used it for 2 hrs! The host and the hostess shouted loudly to my poor friend and pulled us! We haven't even finished the bath but when we check in he promised the bath room is 24hr available! After we paid the rules all suddenly appear(yes of course they insist that they write rules in JAPANESE and showed it when check in). They were so IMPOLITE to customers! They called us "big problem" and keep shouting until I warned I will call the police.

In addition, you will found there is not warm water in your own room and the shower room is forbidden. You ll also see pillow and sheet worn and dirty even with BLOOD! I really doubt if they wash and disinfect them! The tea pot haven't been cleaned before we check in and the tea leaves used by last customer were still inside! I cannot believe why there are so many identical good comments on booking website and I truly believe these are all fake comments.

I have been Japan for 3 times and This is the worst hotel I have ever seen! I will tell my experience to every Hong Kong classmates and friends and tell them never come.Here attached the photos for...