The department store's looks very luxurious, but the operational systems for tasks like refunds, duty-free processing, and payment method changes are extremely conservative. Due to the rigorous hierarchical reporting and approval processes of middle managers, customers often find themselves in a position where they must wait as instructed.

The experience of dealing with a distinctly hierarchical and inconvenient administrative procedure system, despite the opulent appearance of the Hankyu Department Store, leaves a rather gloomy impression, especially when compared to the store's grandeur.

The last day of my visit to Osaka, intended to spend joyful moments with my family, turned out to be an utterly disheartening experience, wasting a staggering 3 hours waiting. The three hours endured by me and my family are unrecoverable, uncompensated time.

This situation arose from the complex and customer-fatiguing procedures that the department store seems to overlook, not considering the customers.