I'm in this very moment seated in the lobby of this hotel waiting the clock hit 16h00 so I may be allowed to proceed to my room.|The room is not getting ready. It is alredy ready, but I'm not allowed to enter there since I refused to pay extra USD 15 to become a member of the hotel.|I arrived here at 15h15 with my wife and we gotta leave to Shizuoka stadium by latest 16h30. But, instead of getting to our room and get ready to the RWC match, we are wasting time looking at the watch with several other guests in the same embarrassing situation as ours.|Worst hospitality service ever experienced by us.|Furrhermore, the ladies at the front desk could not speak a single word in English. The one who attended us used Google Translator to explain this unbelievable situation. |Someone has to tell them (and I'm kind of doing it here) that it make no sense for a western tourist pay extra to become member of a hotel chain in Japan. |Also, it is the first hotel in the entire trip that has a check out time at 10am. Meaning that you pay for a day and get 16 hours of staying.|Shame!...
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   Read moreI am writing on behalf of a disabled friend.
This hotel was chosen specifically because it claims to be wheelchair-friendly and accessible for people with disabilities. My friend is a coach for a national team, and heâalong with other wheelchair users on the teamâsoon discovered that it was impossible to enter the toilet or shower using their current wheelchairs.
We requested a different room with a wider bathroom door, but no changes were made. While some team members were able to transfer themselves out of their chairs to use the facilities, my friend is paralyzed and cannot move without assistance. In the end, he had no choice but to shower while sitting on the bathroom floor.
Hearing this truly broke my heart. Itâs disappointing to see such a lack of accessibility, especially in a country preparing to host future para-sports events. I hope to bring this issue to the attention of Toyoko Inn's higher management to ensure that:
Rooms for wheelchair users are genuinely accessible, or
The exact measurements and limitations are clearly communicated upfront if proper accommodation cannot be provided.
Everyone deserves to travel with dignity and safetyâespecially athletes representing their countries.
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