While everyone else was friendly, the responses from K. Ono and M. Kim were the worst.

I am in an international relationship (my fiancé is Japanese), and it was the first time I brought my parents to Japan.

With excitement, we arrived at the first hotel, but when we got there, a staff member named K. Ono just gestured us to go to the kiosk with his jaw.

Even when my girlfriend, being Japanese, asked in Japanese if we could check in at the counter, he gave no explanation and just told us to go to the kiosk again.

When there were issues at the kiosk, my fiancée asked if we could just check in at the counter, but he just stared blankly, as if saying it was up to us.

Eventually, another staff member came out to help us, and that’s how it got resolved.

When my fiancée asked if using the kiosk was mandatory, he avoided the question, saying things like "Koreans might find the kiosk convenient," even though a Japanese person was speaking right next to him.

It felt like he was just pushing his work aside out of laziness.

At the end, when my fiancée said she didn’t understand, there was no sense of apology; it felt more like a dismissive "sorry."

Additionally, M. Kim seemed to embody unfriendliness. When I requested cleaning for our consecutive stay and asked about check-out—very reasonable requests—she sighed heavily, looked annoyed, and even snatched the card from my hand, which was completely baffling.

Having traveled to over 30 countries, I’ve never encountered a place where kiosks were mandatory like this. It was the first time I’ve seen someone get annoyed about cleaning requests and snatch my card.

After this card snatching incident, I saw the manager come out, looking surprised, but I had to leave and couldn’t hear what was said.

The next day, we stayed at Onyado Nono, another Dormy Inn location, and the staff there were genuinely friendly, making us feel welcome.

Although this was an individual staff issue, my overall experience at this accommodation was the worst I’ve ever had.