EnerG X Park (Sunway Big Box) — Attraction in Iskandar Puteri

Terrible Safety Standards – Avoid This Indoor Park at All Costs!

We were initially very excited to visit this indoor park, but our experience turned into an absolute nightmare due to the complete lack of safety measures.

Dangerous High-Ropes Course – Faulty Equipment! The high-access obstacles course is approximately 6 meters high, and while participants wear harnesses with safety lines, mine was not properly secured. The carabiner on my safety line wasn’t screwed in properly, meaning it could have dislodged at any moment putting me at risk of a serious fall. To make matters worse, I noticed a child nearby with the same issue! How is this acceptable in a facility catering to families?

No Supervision or Barricades – Anyone Can Climb Unattended! The course has operating hours, yet there were no barricades or "No Entry" signs to prevent access when closed. Shockingly, a foreign visitor (with her child) climbed up unsupervised without any harness or safety line! The staff either didn’t notice or didn’t care.

Ignored Grip Sock Policy – Kids Jumping Dangerously! The park requires grip socks for safety and hygiene, yet two kids were running and jumping between trampolines dangerously barefooted. This exact issue was mentioned in a previous review, proving the management hasn’t addressed it.

Final Verdict: Reckless & Irresponsible This place does not prioritize customer safety. Faulty equipment, zero enforcement of rules, and no supervision make it a hazardous environment especially for kids. Do not waste your money or risk your safety here. We will never return and strongly advise others...

Visited Energy X Park today with my kids and overall, we had a great time! From the moment we reached the cashier counter, we were greeted by a very friendly staff member named Namazie (I hope I spelled that correctly). He was extremely patient in explaining the different packages to us and even though the system was a little slow, the process was smooth thanks to him.

My kids really enjoyed the tube slide, trampoline, and obstacle courses. However, they were a little disappointed that two attractions weren’t available. One was the auto-moving round barrier, which was out of order, and the other was the go-kart.. we saw a sign at the counter saying it has been permanently stopped. That was a letdown, as we were looking forward to trying it.

That said, the kids still had a lot of fun! Namazie really stood out.. he kept checking on us while we were at the obstacle course area (we were the last group in that session because my kids were enjoying it so much). I truly appreciate his attentiveness and friendliness throughout our visit.

One thing I’d like to mention: it’s definitely better to have an adult supervise closely. As an adult, I got stuck between the inflatable balloon walls in one of the corner areas (sorry, not sure how to describe it exactly), so just be cautious in those tighter spots.

Overall, we had a fun and positive experience. Thank you, Namazie, for your great service — we’ll definitely...

Lots of improvements need to be made:

1. price is too expensive - RM68 for kids and adults (same price) for such a small space. On weekends when it’s crowded, almost impossible to have a decent time. Maybe need to impose time limit (so need to be cheaper) or max no of people
2. park visitors need to clearly briefed of the rules - no eating or drinking at the park, and this should be imposed by staff. People are eating and drinking freely. Someone spilled sweet drink in the park and people stepped on it. It’s slippery and dangerous as there are many small kids.
3. staff need to inform visitors that the trampolines are meant for jumping NOT for lying down like it’s your own bed while scrolling your handphone or sitting down in groups - hindering others to play. Almost half or the trampolines were taken up by these group of people.
4. many staff were sitting around while scrolling their handphones. There was no active supervision of the whole park. Even when I gave feeeback about people lying down on the trampolines they did not do anything. Please brief customers when they sign the form before making payment so the rules are clear.
5. choice of songs - this is supposed to be a kid friendly area. But the songs played are not kid friendly at all. Some of the songs played promoted boy-girl relationship and some promoting lgbt.
6. the place smells (especially the sponges).

Please don’t waste your money...