Starbucks - Sunway Big Box — Restaurant in Iskandar Puteri

Worst service from Coffee Master

The lady who took my order named Fika was rude. I came to the counter, she asked what i wanted to order and i answered stating that i wanted to use my tumblr but afterwards she went to talk to her friend, and asked yet again what i wanted to order and i repeated same thing saying i wanted to use my tumblr that i put on the counter in front of her.

She then took a while to key in my order into the register and asked me for my name to write on their plastic cups, and i told her for the 3rd time i want to use my tumblr. She replied “tadi saya tanya kan??” with a higher tone

Whilst me & my sister got confused as we did not hear her ask & neither did she got the 2 times i repeated. She was wearing a coffee master apron as well....

The biggest Starbucks in the area, limited food and worst of all, freshly brew coffee is never available, reason not coffee beans???.. This is suppose to be a premier coffee brand but in the year I’ve lived in the area they have never been able to produce freshly brew coffee, this is normal for all Starbucks outlets in Iskandar???.. Americano is not a freshly brewed coffee is a shot of concentrated coffee with hot water turning it into instant coffee… very poor basic coffee and you can’t get...

Service really need to be improved because the staffs are handling walk in, dine in and drive through customers at the same time. They seems to be struggling with the orders and dine in customers are waiting quite long for their coffees. In fact my sandwich was overlooked and I waited for almost 20 minutes before I checked again to realized they have overlooked my orders. The staff apologized. Probably more staffs are needed here for service improvement. They are good with service but...