Columbia Asia Hospital Tebrau — Attraction in Johor

WORST HOSPITAL EXPERIENCE EVER – DISGUSTING SERVICE & RUDE NURSE!!

I came to this hospital at 10:08 AM for my mother's ER procedure. After that, she was sent to the ward. From morning until now, we’ve been waiting endlessly, not because of MiCare, but purely due to the useless system and staff here.

Let me be specific, the nurse in charge was HORRIBLY RUDE. I don’t know how someone with such an attitude is even allowed to work in healthcare. I was running back and forth between departments just to get a simple answer: Has the insurance been approved or not? All I got was “Idk” “Maybe finance department got problem.” What the hell is the kaitan between MiCare and your incompetent finance department?

Let me make this clear, my mom has been fasting since last night, no food, no water, just waiting around like a stray, and all because of YOUR delays. And what did the nurse say to us? “Kalau nak cepat lagi, boleh pergi radiology tapi bayar sendiri la.” EXCUSE ME??? That’s how you speak to a patient who hasn’t eaten the whole day and is relying on insurance approval??

Then there’s the doctor incident. I personally saw the doctor walking around and even talking to that rude nurse. Minutes later, when my mom asked about the doctor, the nurses acted shocked and scared, because they got CAUGHT—they never told the doctor my mom was waiting! When my mom asked “Where’s the doctor?”, that same nurse said “Nanti dia datang.” We both knew they purposely ignored us. Caught red-handed, then pretending like we didn’t see.

To top it off, when my mom asked about the insurance status, the same nurse had the audacity to reply sarcastically, “Aunty pun orang lama kan kat sini kan.” What kind of trash response is that?! Just because she’s familiar with the process doesn’t mean you get to be sarcastic and dismissive!

This entire experience was disgusting. Zero humanity, zero professionalism. My mother was treated like garbage, and I, as her daughter, was disrespected by your staff for no reason. You’re running a hospital, not a bloody circus. Fix your system. Fire that nurse. And train your staff to speak like actual humans.

SHAME on this hospital. You failed your patients today. And we’ll make sure this story is heard. I DEMAND to speak immediately with the Patient Relations Department or Hospital Management. Whoever is responsible for staff conduct, insurance processes, and patient treatment needs to see this report, face to face. I want this handled NOW.

UPDATE : Following my earlier feedback, I would like to extend my heartfelt gratitude to Ms. Shela, Ms. Fathihah, and the Head of Nurses for their professionalism, kindness, and support in resolving the issue we faced. From the moment we raised our concerns, your prompt response, patience, and genuine concern truly meant a lot to us. You not only handled the matter calmly and respectfully, but also took the time to ensure that everything was clarified and settled in the most professional manner. It gave us peace of mind during a very stressful time. We are also deeply touched by the thoughtful gesture of sending us fruits, it was unexpected, but sincerely appreciated. It’s these small but meaningful acts that reflect the compassion and care your team holds for patients and their families. Thank you once again for going above and beyond. Your kindness and commitment will always...

I would generally give feedback where it's due, mostly positive but this time it's unfortunate that I have to write something in negative.

My wife was admitted to cardiology unit for Acute Coronary syndrome following symptoms of dizziness, palpitations and chest tightness in May 2025, and whilst her stay and treatment was satisfactory, the treating cardiologist (Dr Hadi Jaafar) messed up her documentation big time. I am speaking in such volume because of how strong my family is connected within healthcare job in and out of country.

My wife came to the ED on her own via Grab following the symptoms (as none of us were around). The treating clinician was appeared confused from the start till the end, mentioning that her CT shows significant stenosis and then the COROS for which she fasted which showed the stenosis were not for balloon/stent hence she was medically treated for ACS. (Max stenosis 60 percent). Quite confused with the ambiguity of treatment, my wife was happy with the discharge planning. Then that's when all calamity started. The GL was not approved by the time she was discharged, so we had to pay our own pocket money 20 percent of total expenses (~RM4000). A couple of weeks later , we got call from our insurance agent telling that the claim was unsuccessful and we have to pay the full fees which were around 20K. My wife, being now declared a heart patient, was very stressed with this.we tried figuring out where it went wrong, only to find out that Dr Hadi has put her Hypertension date diagnosis wrong on his report, and when the insurance tried to double check on it, he gave another false date on his own without clarifying with the patient or myself. This is a major medicolegal problem as a doctor that have affected my wife a lot, as she had to go running here and there between insurance headquarters and the hospital admin to sort this issue. To non medicals, why this would be relevant is that the number of years of cardiovascular risk factors are responsible for development of coronary artery disease, as such insurance would be quite reluctant in such matter..However if it occur6 within a couple of years of diagnosis which is in the case of my wife, then that is something that insurance would have to pay. Not only that, funnily enough they also gave the wrong patient invoice to our house address which technically breached patient confidentiality of other patient.

This whole chaos has caused my wife to be more depressed, not eating well and talking well to family members, and complaining more regular chest pain, which I Believe is strongly related to these errors from the treating doctor and the hospital team. I am hoping this message will reach the GM to directly take action action on this matter, as I still believe there is room for improvement at hospital level before taking this matter directly for lawsuit. I would not wait any longer if I don't hear anything from hospital team in due...

Thank you Customer service diana and inpatient staff nurse level 1 for always lend a hand and help without us asking. From emergency and warded always give a good service to us. Thank you so much columbia tebrau 😍 Keep a good work 🤍

However i need to complaint few things after 3 times follow up with Dr. Guna, i had a bad experience with NURSE JIHA recently & no sorry at all. Dr Guna ask Nurse Jiha to assist me to refer with Dr Surgeon regarding my injury since it is not recover after a month from the accident. But she ask me to book appointment by myself sedangkan Dr Guna suruh refer Dr surgeon terus. Dari sini dah berlaku confusion sbb nurse bahagian Dr Surgeon tanya jika nak jumpa Dr terus. Jadi saya ikutkan sahaja sebab saya fikir saya menggunakan GL sama kerana Dr. Guna yang referkan saya due to this injury. But, after check up with Dr General Surgeon, they ask me to pay the bills without GL which i wasnt informed earlier. With no proper assist from nurse Jiha without telling Dr Surgeon about me as a Dr Guna Patient that use insurance GL makes things complicated and waste my time need to go back to settle down the bills with my wife. Because of that, I need to warded for second time for 3days 2night and pay another 20% Co-insurance instead of using the same GL from first warded.

I really hope management adresses these issues seriously to ensure better service for other patients too. Thank you.

Update on 8th Oct 24; Thank you staff and management for taking action on this matter. We are very appreciate as they are still on going progress for this issue.

Update..-13 Dis 24. At the end no more follow up at this stupid hospital. Miss understanding within financial management and insurance company due to doctor maltreatement. or best word used by Dr. Gunaseelan just now, "missed diagnosis or miss indication" on first warded here. Case as mentioned above.. Regarding previous overcharge n finance pon tak settle lagi. Mereka hanya drag masa dari oktober lagi... Doktor cuti la.. Apa laa.. Macam haram jadah. Hospital goverment pon boleh check full semasa awal warded mengapa private hospital ni tak boleh check sedangkan patient dah mengadu sakit. Ingatkan masuk private hospital ni dapat better treatment but...