Jaya Grocer, Kuantan City Mall — Attraction in Pahang

I was paying at the counter just now. There was a cashier handling my purchase and another lady by her side watching. I had taken out my recycle bag and had put it at the counter while using my phone to pay for my purchase with touch n go e wallet. The other lady who was standing there watching just turned to another lady at another counter and started chit chatting with her. It would have been nice if the other lady had helped me load my purchases( it was only 4 packets of dry noodles) while I was paying. That would have been great customer service which I had observed in other outlets but sadly not in the one in ECM Kuantan. I hope this is an isolated incident and the staff could be more...

I am a regular customer of Jaya Grocer, especially at Intermark KL. Whenever I visit Kuantan, I still choose to shop at Jaya Grocer because of their quality products and wide selection. However, my experience today was disappointing due to poor service from the cashier.

The staff needs to improve their customer service by being more attentive, responsive, and professional when assisting customers. A more proactive and customer-friendly approach would greatly enhance the shopping experience. I hope Jaya Grocer takes this feedback seriously and works on improving their...

Jaya Grocer Kuantan City Mall, please really look into your reviews and comments especially people commenting about your cashier staff. Rude, not friendly and not helpful. The pregnant lady i guess is the supervisor, equal to same bad attitude. How to lead a good customer service team? I cannot buy more than 15 items at self checkout, i cannot pay at cashier if without vitality card. U set many rules, is this really help and make the customer happy? If cannot, then standardise it! Went to many JG, this is the worst and bad one. Not...