Dolphin Discovery Cancun, Isla Mujeres — Attraction in Cancún

we were picked up on time and our driver was great. However upon arrival the lady at he front desk of Discovery Dolphin said I'm sorry that your hotel trip agent didnt tell you that this trip can be cancelled because the waters ar rough and you wont be able to complete all of you trip today. I told her, no I heard nothing from the hotel or received an email from the booking agent about that. I explained how we just road 2 hours to get to them today and it would be mindblowing to get back in the van and travel 2 hours back especially on a day we are suppose to be enjoying our day trip. So, she said to make sure to speak with our booking agent for further assistance.

NO ONE CAN HELP YOU WITH ANY EXCURSIONS if you booked in advance!!!

So on our excursion, the we were excited to know that it was a small group of boats. Just 3 all together with the instructor because this was our first time driving a speed boat. So he give me 3 instructions and we are on the open the water. The other boat drivers were very experienced. We get 2 minutes into the trip and the other boat and the instructor take off. He circles back around and says to me you can either speed up or go back to the deck?! I explained to him I'm new at this and have sone patience. So I eventually go the hang of it and it was beautiful and fun for the first 25 minutes. Then the experienced boat starts to do zig zag everytime after the instructor would look back. He started making out ride choppy, unsafe and terrifying. It also slowed us down and they left us behind and we just tried to our best to get back to them as much and as fast as we could on the open water.When we went through the logon it was getting worse and the guys thought I te was funny and didnt even more when we asked them to stop. So when we were close enough to the instructor I told him what was happening and he told us to move to the middle. Everything was nice again for the first 5 minutes and the boat behind is starts trying to ride upside us. Then eventually he passes us causing a wave that drifts us off the path of the Instructor. Then our boat cuts off!!!! And the boat behind us and the instructor are so far away from us and didnt realize we were stranded. We waved our hands with the signal of distress and he was like its ok..come on..I tried telling him we couldnt and the engine wont start. He had to tied our boats together get out push us out to sea and his boat then also stops from being in the shallow waters. On our way back..our instructor was in a rush to get back that he road against current and we were popping up and crashing into waves where I was fear our safety. This was happening with following his path.

This is to say. I have used discovery dolphin before for the catermerman and was one of the best excursions and the staff were were always amazing. I was highly disappointed, fearful, angry about this whole excursion trip from the lack of communication from my booking agent about the cancellation and weather conditions to the excursion experience with lack of leadership...

We came here as part of the Cancun City pass and so glad we did. The sail over to the island is easy and quick (max half an hour) and really nice when it's sunny, you can see the land at all times which puts me at ease. The resort itself is big with two pools two snack bars, drinks and food are all inclusive within the price. There are dolphins jumping around as you walk in which is lovely. We did a manatee experience and the two ladies (Sabina and Africa) were just lovely, so were the human instructors! 🤣 Really though, they were great in telling us all about the lovely manatees and showing us what they could do. It was just me and my partner too with the manatees which was lovely. I couldn't have asked for anything better. The excursion itself to swim with the manatees was pretty decent in price. The photography was VERY expensive but it's one of those once in a lifetime experiences so you just end up going for it! I think we paid about $80 for the photos, but what can you do eh. Would definitely recommend to anybody visiting the area, we stayed in Playa Del Carmen and this was about an hour and a half drive away, and then half an hour boat. After the manatee swimming, we got a taxi to one end of the island, hired a golf buggy then rode to the other end. It was really fun and I'd definitely say to spend an afternoon doing that! Try to support the locals...

This was the last full day of my trip with 7 other people. We got the package on the beach at our hotel. Sounded like a good deal. We had the snorkeling/lunch/island hopping to Isla Mujeres package. Snorkeling was great, super cool, and all gear provided. Where the issue began is heading to their “island” for buffet lunch. The crew on our boat were rude adding in the language barrier. Lunch was meh but filling, free juice and soda provided. We get back on the boat and head to isla MUJERES, they seperate us by English/Spanish speakers which is odd, until we realize they had English speakers wait at a seperate pickup location, only to be lead to a full dock of Spanish speakers. Luckily we were able to all sit together however the crew was purposely getting folks drunk and dancing with young women while people smoked cigarettes (even though not allowed) Cherry on top: they docked next to a boat and not on the actual dock making us climb down a weird way to get off resulting in a young girl slipping, busting her knee and dropping phone in the water. This crew lacked professionalism and my entire party insisted that we could have had a better experience elsewhere - save your funds and the...