Name

Oh! Cancun The Urban Oasis

Description

Nearby attractions

Hostel Selina Cancún

Av Tulum 75, 77500 Cancún, Q.R., Mexico

Casa Cielo Cancún

C. Cielo 9, capilla ecumenica, 77500 Cancún, Q.R., Mexico

BioAlei Cancún Qroo

Plaza Comercial las Avenidas, Av. Cobá Supermanzana 35 Manzana 2 Lote 3-Local C4, 77505 Cancún, Q.R., Mexico

Kraken Barber & Tattoo Studio - Barbería, Piercings & Tatuajes

Hotel Selina, Av. Tulum esquina con, Av Uxmal, 77500 Cancún, Q.R., Mexico

Suites Cancun Center

Alcatraces 32-34,36, Centro, 77500 Cancún, Q.R., Mexico

The Quetzal Cancun

C. Orquideas 12, 77500 Cancún, Q.R., Mexico

Cultural Arts Center of Benito Juárez Cancun

C. Jabali 24, 77500 Cancún, Q.R., Mexico

Smokeshop High-way 4:20

Avenida BonampakMza.3 Lte 20-21, Supermanzana 4, 77500 Cancún, Q.R., Mexico

Fuente del Ceviche

Avenida Uxmal y Bulevar Kukulcán con, Av. Tulúm, 77500 Cancún, Q.R., Mexico

Unnamed Road, capilla ecumenica, 77500 Cancún, Q.R., Mexico

Nearby restaurants

Restaurante-Bar. "La Fonda de la Tulum"

Av tulum y calle retorno.azucenas, Av. Tulúm Supermanzana 22 Manzana 1 Lote 5, 77500 Cancún, Q.R., Mexico

C. 5 Alcatraces Supermanzana 22 Loc 5, SM 22, 77500 Cancún, Q.R., Mexico

IXUM - Hotel y Restaurante en Cancún

Av Carlos Nader 109, 77500 Cancún, Q.R., Mexico

La Creperia Cancún

Supermanzana 7, 77503 Cancún, Quintana Roo, Mexico

Av. Bonampak 227-9, 77500 Cancún, Q.R., Mexico

La Europea Plaza Hollywood

Plaza Hollywood, Av. Xcaret (prolongacion kukulcan Sur) mza 1 Lot 1 Local 23 35 Col. Supermanzana 35, 77505 Cancún, Q.R., Mexico

Altamar Bar and Restaurant

Tulipanes Supermanzana 22, 77500 Cancún, Q.R., Mexico

Marrakesh Restaurant & Hookah Lounge

SMZ 4 MZ 3 LT 20,21 y 22 local 2 Calle Coba, Av. Bonampak con, 77599 Cancún, Q.R., Mexico

Centro Comercial Malecón Américas Av. Bonampak Lote 01 Mza. 01 Sm 06, Centro, 77500 Cancún, Q.R., Mexico

Cocina Tres Marías

Calle Mero Supermanzana 3 Manzana 3 Lote 5, 77500 Cancún, Q.R., Mexico

Related posts

Keywords

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Oh! Cancun The Urban Oasis

Mexico Quintana Roo CancúnOh! Cancun The Urban Oasis

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Nearby Attractions Of Oh! Cancun The Urban Oasis

Hostel Selina Cancún

Hostel Selina Cancún

4.3

(1.4K)

Click for details

Casa Cielo Cancún

Casa Cielo Cancún

4.1

(74)

Click for details

BioAlei Cancún Qroo

BioAlei Cancún Qroo

4.9

(60)

Click for details

Kraken Barber & Tattoo Studio - Barbería, Piercings & Tatuajes

Kraken Barber & Tattoo Studio - Barbería, Piercings & Tatuajes

4.6

(88)

Click for details

Nearby Restaurants Of Oh! Cancun The Urban Oasis

Restaurante-Bar. "La Fonda de la Tulum"

Restaurante-Bar. "La Fonda de la Tulum"

4.2

(250)

Click for details

DOÑA CHONITA

DOÑA CHONITA

4.3

(27)

Click for details

IXUM - Hotel y Restaurante en Cancún

IXUM - Hotel y Restaurante en Cancún

4.7

(49)

Click for details

La Creperia Cancún

La Creperia Cancún

4.2

(135)

$$

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Address

Av. Tulúm 4, capilla ecumenica, 77500 Cancún, Q.R., Mexico

Map

Phone

+52 55 4169 5898

Call

Website

oasishoteles.com

Visit

Overview

Stayed at this resort through a quick cheap Sunwing package. FIRST thing to note is that they will charge you 900pesos or $50USD as soon as you check in for a tourism and environmental tax. I did look closer into the Sunwing fine print and found that disclosure but it was not very forthcoming. So make sure you have that ready- also maybe this is normal but this is the first time I have stayed in a resort in Mexico so I can’t say. I have no problem paying the tax to maintain the beautiful environment we are visiting but I was caught off guard. SECOND, this resort is at the perfect location for the type of trip we were interested in. It is within walking distance of a Chedraui supermarket (good for groceries, toiletries, apparel, pharmacy etc), a 24hr Pharmacy, Money exchanges, OXXO convenience store, bus stations, 20min walk to Walmart Express (I recommend Chedraui instead), a McDonald’s, the Plaza of Americas (shopping mall and food court), Mercado 28 (skip if you ask me) AND I highly recommend visiting the Parque de les Palapas for cheap street food and evening atmosphere! Ride the R1 or R2 bus for 12pesos a person for 10-15minutes to get to the hotel strip and beaches. So location is 10/10 actually 100/10. It is THE perfect place to visit cancun. I highly recommend the breakfast package. We found it fresh, tasty and plentiful. You can’t start your day any better than with a bright breakfast like this. It does get busy for bouts and I often had to wait to be seated 5-10minutes but never longer. The staff was great no issues there. Everyone was pleasant and accommodating. That being said DO NOT purchase excursions through the concierge. They are extremely overpriced. She quoted us 140USD PER PERSON for a Chichen Itza (cenote, Valladolid) bus tour- we the exact same tour from J&C tours up the street for $50 USD each. Air conditioning worked great in the room- so did the elevators and key cards and Minifridge SO NOW THE NEGATIVES: Our room had bugs. We noticed on the first night a couple little roach like bugs. We didn’t sweat it as they seemed harmless and it is very difficult to keep spaces bug free in hot humid countries. Then we started to see them more. They seemed to be coming from the credenza under the TV. If you have been quiet for a while with little light and get up you can see them all skitter away. They were ALL over the cups spoons coffee machine- DO NOT USE! We slept with the lights on and one eye open for most of the trip. Thankfully we never saw one on the bed or I would have been out of there. In my opinion there is a infestation in that drawer thing- this wasn’t a negligible amount of bugs. I cannot speak if any of the other rooms had this issue or if it was a standalone problem. I also wasn’t impressed with the laundering and sheets and pillows. Many times I saw stains and marks on the “freshly changed” sheets that I had to will myself to ignore because we are in paradise. Housekeeping is also stingy with towels and water. If they see any water in your room while they make the change they will NOT leave you your 3 water bottle ration. Do not be afraid to ask reception for water if they skip your room. Pool area was nothing to write home about. I went in it literally once- the water was quite cold, and the chairs and solo tubs were pretty dirty. It was much more worth it to pack a backpack and catch the bus to the beach. All in all I really want to love this hotel. The location location location, amenities, staff and breakfast are everything I wanted and more in my Cancún adventure. But I remember how uncomfortable I felt trying to sleep with the lights on in questionable sheets getting up to check the bed for bugs every couple of hours and it makes me question if I would ever go back. EDIT: Just saw another review from shortly after my stay citing roach infestation

Alex S

00

This hotel is an absolute shambles. First thing to note is the manager (David Cruz) refused to refund our ‘Tourist Tax’ payment of approx $1260MXN ($140MXN per night) for the 9 nights we didn’t stay, as we had to check out early due to the endless issues at this absolute dive of a hotel. He is an untrustworthy thief and abuses his power over foreign travellers. If you read the other reviews (wish we had!) not the first time he’s done this by the looks of it! The first room we were provided with had a broken door lock and was therefore not safe, so they offered us a second room. The second room was directly above an incredibly noisy fan outlet, upon investigating the noise I opened the window to see where it came from and the air pressure from the unit below was so much the curtains hit the ceiling! I cannot believe ANYONE has ever managed to actually sleep in that room. The third room was at least quiet, but was dirty, had broken electrical outlets and a shower that didn’t have temperature control, and the morning after failed completely and wouldn’t turn on. We reported these issues to reception who said they would fix it (Thursday evening). They said we could pay to upgrade to the sister hotel if we were not happy with this one (we didn’t want an upgrade, just the basic facilities - such as a locking secure door, some peace and quiet and a working shower - all too much to ask for here!) Friday, nothing done. Complained to our holiday provider who said they would get the hotel to confirm a refund for the unused nights and we could be on our way. Chased them all day to confirm the refund and eventually in the evening they said reservations were now shut, and they couldnt confirm if they could refund us for the unused nights but would in the morning tomorrow (Saturday). Chased them Saturday, no response at all until Midday, where they said reservations were closed for the weekend and nothing could be done. After much back and forth and deciding to not let these untrustworthy thieving criminals ruin our holiday, we took our chances and checked out to find alternative accommodation at our own expense. Manager refused to refund the cash "tourist tax" paid, gave no good reason and told us we were not allowed to record the conversation to pass back to Thomas Cook our holiday provider - shady or what?! Outside of these issues, the rooms are outdated, in poor states of repair and very very dirty. Huge gaps under doors, not safe or secure. This place would be shut down if it was in the UK, and the manager would be in prison! Please read the other reviews with similar experiences. I have never had to leave a bad review before like this for anywhere, but truly need to warn anyone off staying in this horrendous establishment with it’s corrupt manager. Building works going on here too... photographed outside for when they enivitably try to deny it here - if you enjoy the sound of loud drilling whilst on holiday, book now to ensure maximum time listening to it!

Daniel MacLeod

00

If you booking this hotel then wait there are plenty of good hotels in this price. We stayed here for 6 days what we experienced is not good. 1. When we checked in we are expecting room should be clean and bright. When we entered room it was not so clean. There were no lights. Room was dark, we can’t even get ready front of the mirror. 2. Bathroom was the worst part of the room. Whenever took shower water gets clogged. Not good drainage to flow water. All the water taps and showers are stained. Even toilet seat is not sturdy to sit. 3. We stayed for 6 days and what we get only 4 bottles of small water bottles when we ask for water bottles they refused. Everyday we needed to go out buy our own water bottles even its included in hotel Service. 4. This hotel doesn’t have room service but that’s ok but they should provide plates and spoon to eat. Their lunch and dinner menu is like only 5 item and all are non vegetarian. As vegetarian I had to order my vegetarian food. But when we ask for plates and spoon they said we don’t provide. I get to know this after complete 15 min judgments of staff and that looks. Even I asked receptionist to arrange plates but no help. 5. Breakfast is so average mostly meat included. We decided to left hotel early to go xcaret I decided to grab one banana and apple while travelling. When I asked for that staff gave me strange look. I took one apple went for get water and decided to get one more banana they just lift up basket of fruit and put it in somewhere even though we were booked breakfast included room. 6. They said coffee shop is open 24x7 but whenever I went get coffee nobody was there. 7. On the poolside fancy beds are arranged but it’s not included in hotel price they should have mentioned online or at counter. Overall this hotel is below average I will advise please focused on room interior and staff behaviour and should works on customer experiences not on fancy outdoor decorations etc. Only good things about this hotel is pool and outdoor interior which doesn’t matter.

Dimple Shikare

00

Terrible Experience at Oh! Cancun the Urban Oasis Hotel This incident happened At the 12/23/2024 8:59pm I’ve stayed at the Oh! Urban Hotel in Cancun multiple times with my wife. This hotel holds a special place in our hearts, and because of this, we’ve sent many clients to stay here over the years, I’m a Chief Executive Officer of a tour operator company in the United States, i always recommending it as one of our top choices. During our recent trip to Cancun, we were thrilled to see the hotel had reopened after renovations. I politely asked the receptionist if we could spend 5–10 minutes by the pool to revisit the wonderful memories we’ve created there.She kindly agreed, and we were happy to be welcomed back. We were going to the swimming pool when the security guard she stopped us and said, “No, you can’t be here because you’re not staying at the hotel.” (She even was watching when we asked the reseptionist) ..anyway we were waiting for 15 minutes or more ..My wife calmly explained our situation and even suggested that the guard could follow us to ensure everything was in order. (And she said NOP ! Despite this, the guard refused and said we had to wait for the manager’s approval. For 20mnts !! Then we left disappointed This experience was both disappointing and humiliating, especially as other guests looked on. We were treated like strangers or intruders instead of loyal customers who have supported this hotel for years. As a Chief Executive Officer in the tourism industry, I know how critical customer service and hospitality are for a business’s success. This behavior was completely unprofessional and unacceptable. The Oh! Urban Hotel, which I once cherished and frequently recommended, has now lost my trust and support. I can no longer recommend this hotel to my clients or anyone else. The lack of respect we experienced was shocking, and I hope management takes steps to improve their treatment of loyal guests in the future.

Adam Abam

00

STAY AWAY FROM THIS!!!! IF YOU HAVE ANY PROBLEMS THEY WILL NOT HELP YOU OUT. I booked a stay in June 2018 for 1 night. Me and my friend wanted to enjoy the city life and relax at the pool. When we checked in our room, there was only 1 person at the front to help out guests to check in so we had to wait awhiles but that was ok. The front desk lady was nice and transaction went smooth. The room was decent size and clean. When we walked out to check the pool and the bar lounge area, there was heavy construction going on. It was so loud you have to yell to communicate to one a another. The construction was happening on the back of the pool. They were jack hammering something. The pool itself was dirty and only was filled half way up. My friend and I was disappointed so after an hour we decided to book a different hotel and complain bout our stay. The front desk guy told us that's ok, just to contact the 3rd party agency we booked through and they will help. We only asked to get a partial refund since we was literally there for only 1hour and didnt even use the room. We contacted ID90 (travel company we booked through) they spoked to the hotel advised us that we didnt do any complaint. We had to call the hotel to dispute our experience there so my travel agency will get authorization to refund partial. I called numerous times and I was kept on getting transferred to different person. Every person I talked to they didnt want to help me. So STAY AWAY FROM THIS!!!! IF U HAVE ANY PROBLEMS, THEY WILL NOT HELP YOU. Photo below First picture: construction all day. Behind white curtain. Also look how much water is in the pool. Filled only half full Second picture: water was dirty This is the only lounge area besides from the front desk. Behind me is a outside bar area. Definitely not a pleasant stay to relax. Loud construction and dirty water. Bad customer service

Sai S

00

I booked this place a month ago based on the location and the pictures of the pool. We get here to check in and the lobby is beautiful. I’m thinking I scored us a great place to stay. During check in the lady at the counter tells us where the continental breakfast is that’s free, and tells us about the breakfast buffet that costs extra. Also slips in that access to the pool is also extra and paid daily. If we want to go sit at the pool for 20 minutes, pay extra. Want to go all day, pay extra. Nowhere on the listing does it say this. I looked at every booking site I could find and still nowhere does it say this. Then they tell us that the pool is actually at a property next door and isn’t part of this hotel. Whaaaat?! We ask if we can go look first and she says no. So I paid to stay here a week and I’m not allowed to walk through the lobby and even look at the pool. What the hell is this? They won’t give us a refund so we are stuck staying here and paying extra each day for pool access when it’s listed as an amenity for the property. I feel like we are being ripped off. We check in, go up to our room and the decor of the hallways and rooms are nowhere near the same quality as the lobby. Looks like a completely different hotel once you go upstairs. After dinner and walking around downtown we came back to the room and decided to get some room service. Called down the number on the menu and the phone just beeps. Tried a different number and it just rings with no answer. Tried another and same thing. Rings with no answer. I wish there was an Oxxo close by downstairs but I didn’t see one. First night here (I booked for a week) and so far terrible experience. I don’t think I would stay here again. There’s too many options in Cancun

Brandon Turner

00