This was very good, but we encountered three problems to interrupt our relaxation vibes!

1. The spa is way too bright at night. I had read that it would be lovely to soak in the tubs at night and look at the stars, but it’s really too brightly lit for that. I know that the spa requires a certain amount of lighting to make sure that nobody falls getting in and out of the pools, but they could light up the footpaths without making it as bright as it is. it really diminished the nighttime experience to have so many bright lights. Perhaps somebody fell once and there was an issue and so they started really lighting it up? I know that there’s some older clientele there. I would love for them to consider lighting the footpaths and the areas around the tubs only so that people can get in and out without making it so bright that the lights are annoying. (See photos).

2. We were met with a lot of rudeness by one person on the staff. We purchased the package that allows you to go into both the Pavilion Pools and the Lakeside Pools areas, and we would spend a couple of hours in one area and then go to the other area. We preferred the area that was much less crowded, but we wanted to see what the other pools were like. In order to go back-and-forth, you have to cross through the lobby, and we also went to get a smoothie which was included in our package. We peeked into the family pool area because it was on the way to the smoothie and the lifeguard there was very upset with us. He asked what we thought we were doing, and I told him we were just looking at the family area. And I commented that the slide looked fun, and he was very rude and said we weren’t allowed in the area and certainly couldn’t go down the slide and made us feel like we weren’t going to kidnap children or something. Later, we saw him rushing around and having a conflict with another patron. Hd made us feel like we were doing something wrong when we were just on our way to get a smoothie and looked into the family area.

3. The last reason for a three star review instead of a five star review is that… speaking of kids…one of the areas was supposed to be child-free, and it was not. A family came in with two little kids, probably about a year and a half and three years old, and they started screaming; where was the grumpy lifeguard then? It would’ve been nice if he was around to get the children out of the adults-only area if he was so concerned with us not being in the family area. We finally just left, because it was about time to go anyway, but the grumpy lifeguard and the bright lights left a bad impression. And, keep in mind that I have enjoyed a lot of spas around the world, and although the setting here is lovely and the front desk people were wonderful, and they had a couple of nice cold plunges, I really felt that these other elements detracted from our stay. It was hard to relax with the kids and the bright lights.