Neverland Kids Indoor Playground — Attraction in Howick

It is a good play area but not a place for party hire or birthday party at all. Kindly never land on this play area for your special event. Very rude staff , unprofessional way to treat customers.. Wont recommend for any party. Highly disappointed.

After owners reply: First of all its so diappointing to see even afer negative review you didnt try to apologize instead naming it as racism. When we went to make a booking back in feb there was a person named as steve and i was there at the spot and witness the whole situation. Steve was calm and nice and agreed very easily on a weekday venue hire price for weekend and we instantly made the advance to make it confirmed booking. We just asked once that if we could have weekday price on weekend and he said okay i can do that for you no problem and he accepted it. We made the invoice for advance payment which they denied on the day of party and created so much fuss just for $200. Why would we lie just for $200 when we have the invoice as well and the paper in our hand with us. Its about commitment which your staff steve agreed on and you denied it giving lame excuses that he is not here and he is in china. They way you treated and deal the situation clearly show that you do not have any customer service knowledge. The lady turned off the light which could harm any of the child which in any case you can not justify. Your staff rude aggressive non professional behaviour still we paid $200 just because the catering and guest was at the venue already. Now let the people decide.

Lastly i want to add that extra half hour which you gave us is because you and your team wasted half hour in this argument, closing light , creating issue and making the host in an embarassing situation where guests came up to the counter to ask if everything is okay and witness the situation and leaving all those negative reviews which you named as family members and friends. Its witnessing a true situation and writing a review on that behalf. It has no relation involved with the host but writing an honest review to make people aware that its obviously not a right venue hire just because of rude behaviour and how u denied your own staff by saying he didnt agree on that set price. We never say that we are owners friend. We just say that a person named as steve we met him inside your play area and your staff at the day referred him as the owner and for any discount talk to steve. So we met him and he agreed on a weekday price on weekend which your team denied at the day of party. So its a warning to everyone that make sure for party you ask them to write everything what they happily agreed on day of booking so they do not change their mind on ur party and ruine your special day with arguments. One more thing to add try to adopt humble behaviour when you are doing a bussiness and people will pay you happily on fare terms.

Do not forget respect is needed on both sides when your staff will treat the customers in a respected way than customers will aslo maintain that. If your staff has initiated an insulted way the other person will also feel offended and respond in the same way. And cherry on the top we try to resolve the situation by paying you $200 which was not decided at the booking time and tried that our guest wont feel humiliated more and maintain that respect thing. So please do not potray to people as if we...

Worst to hire this place for your important events, pathetic customer service and please keep all the terms and conditions in English writing with clear acceptance on their letter head not on plain paper.

After owners reply I would need to add some more detail to their wrong RACISM comment for the public to show.

First of all it was NOT about Discount or RACISM neither we claim any friendship with your owner based on any photo, it was all about price terms written on your company’s booking paper that you and your team denied to accept and started all of this rude behavior and confrontation.

First you and your support guy Threatened to turned off the lights of the play area when there were small kids playing and actually turned it off, that left us no other option to accept your new payment term (+200$ from the contracted price) for the safety and respect of guests and their kids. Regarding 30 mins additional time you guys agreed to compensate for the time wasted by you and your team between our 3-hours of venue booking.

From first minute, your staff was rude with us without any payment conversation, when we ask for backdrop setup timing they said very rudely "who made this hiring contract with you" and when we gave the name, they started series of lies - first they asked us to call him, and they said he doesn't work here anymore, he is not the owner, and this is the wrong name, and lastly they said he has sold this to a new owner and when eventually we called him, he didn't pick up so your staff said he had went back to China and he won't help you in anything.

After the backdrop setup your staff asked to pay the balance hire fees and when we went to pay suddenly they came up with a new Pre-Printed leaflet and said this contract is wrong and you need to talk to the person who made this contract from the company that they said before has left to China.

Because of this argument we stopped talking to your team and asked them to bring the owner or responsible person who made the contract to talk, and then that guy started calling us but didn't show up - therefore we asked your staff to call owner/responsible to come over and solve the dispute and when you guys arrived and start misbehaving and disrespecting guests, asking for payment from the guests and on top of it threatening kids and their safety by turning of lights and ruined the on going party- created a mess just because you don't want to accept your own contract and needed 200$ more.

If you want you can upload your company's own contracted paper (with English translation please), deposit slip and paid invoice for general public to read it through for conclusion.

After this unprofessional business agreement and rude behavior, guests left you reviews that you are trying to portray as Racism to avoid yours and your staff unprofessional attitude, threatening behavior toward customers and risking safety and life of 20+ kids - Let the people of Auckland to review the comment and judge...

Review of Neverland Playground - Extremely Unsafe and Poorly Managed

I have been taking my children to Neverland Playground since 2020 and have always considered it a safe place for them to play. However, after my experience today, I will never return, and I strongly urge other parents to stay away.

Today, I visited Neverland with my two children, my sister and her two children, and a friend with her daughter. While my 7-year-old daughter and 11-year-old niece were playing in the ball shooting area, an adult woman (around 20 years old) assaulted my niece and pushed my daughter. Both children came to me sobbing and terrified.

I immediately reported the incident to the staff. While the staff initially listened to both sides, the woman denied everything and laughed about the situation with her friends. Despite the staff asking her to leave, she refused — and the staff did absolutely nothing to enforce it. They seemed completely untrained and unprepared to handle unsafe behavior, especially involving minors.

Realizing that the staff weren’t taking the situation seriously, I called the police myself. The 111 operator told me police would be sent to investigate. Meanwhile, the staff seemed more worried about their closing time than the safety of their customers, repeatedly asking me when the police would arrive. No one showed any real concern for the wellbeing of my children or the seriousness of the assault.

Shockingly, there was no active staff supervision of the play areas — they were either serving customers or on their phones. Parents are expected to supervise their own kids, but at a venue designed for children’s play, basic staff supervision and security should be a given.

To make matters worse, the woman who assaulted the children was seen holding a vape. Yet still, no action was taken by the staff or management. They mentioned CCTV, but unfortunately, the cameras did not cover the area where the incident happened.

Parents, please beware: if your child is bullied, assaulted, or hurt here, the staff at Neverland Playground will not protect or support you. They will not take appropriate action, and they will certainly not call the police. They are only interested in taking your money — not ensuring your child’s safety.

An adult assaulting minors is not a “small matter.” It’s a serious incident, and Neverland Playground’s failure to respond properly is...