GENGHIS KHAN — Restaurant in Howick

Ti Rakau Genghis Khan busy night organised and sizeable venue. Catering buffet of salads seafood fried and cooked buffets. Than a selection of meats and salads with condiment sauces to be viewed as you onlookers 3 -4 chefs entertaining spatula and knives grills with your stir fry as it is tossed and plated to you. Hindrance is the line lanes as there can be a confusion to the buffet lines causing you to file in the wrong queue and ending in the back of the queue can be an annoyance to your service. But patiently waiting you enjoy the meal with your guest unless you are in the dessert line and people are jumping queues to be in with there group so as to not wait in the long queue that is now overlapping the buffet lines while you wait 45 minutes later the cattle jumpers get ahead with x2 pancakes per customer you wait or do what my husband did ( unwise go 4 times and still cattle jumpers and he gives up with no dessert) but you persist in the line on next visit and wait alongside and get the same so you don't have to wait again. Urgently need a realignment of lanes suggestions is to maybe reposition two pancake grilles opposite either side one near coffee and tea area and guest tables width rather than length so lanes have readable access. Plenty of space it's a realignment of positioning areas would make more rather than less and happy all round. Wait services very good at tables and buffet collecting and tidily organised well done. Not all the Ghengis Khan restaurants are the same so you have to bear this in mind. Paying bill and time allocated can be rushed an imposed on you to hurry up an move out for the next service maybe looking at a 30min gap rather than hustling customers out like a herd of cattle. We know the service, meals, are great but let's have the whole experience right up to the end when you make payment remember it's customers money that pays for repeat of business is that not important "great overall experience " I believe it should be don't you? Catering for 35 people @ $ 22.95 is for one being but you could see brings of up to 60 people what a sizeable amount and that does not include the side drinks so you would envisage customer service flowing through until you leave, I would like to imagine that to be the case but at times its not. Ghengis Khan I would come back but do take into account suggestion there would be so much growth if there were amendments to the line locations and pancake areas. However thankyou for the meal and wait services. I did not take photos last Saturday but full house and more queues coming and going. Note a single door opening is hard to get in and out and which prams are coming and going it's a traffic jam so help bring in more customers by looking at ways to increase rather than minimise. It's like the obstruction is to ward of people who try to take off and nor pay but there is always a better solution to ensuring payment is made weather as they enter in first or ensuring the guest party organiser collect payments of there guest and make payment once all have sorted before eating as suggestions there are always a more improved ways of ensuring everyone is having a great night or day and that includes the restaurant employees and team. Again great selections of buffets and...

This is my first time to Genghis Botany and I have to say it was okay. It's a buffet so I'm not looking for anything spectacular. However, it was a good experience overall. I went on a Sunday with a group of 4 adults and 1 child in a wheelchair.

Okay I'm going to begin with the positives, 1. It was easy to book and check in. 2. Like most establishments receiving a confirmation of reservation booking the day before was nice 3. GB is fairly spacious, so a decent amount of room to move around. 4. They stagger the bookings to accommodate large groups which is smart. 5. Wheel chair accessible 6. A good selection of meats and sauces 7. A decent amount of side dishes and alternatives to meat 8. The hit chips & wedges were okay 9.Plenty of seating and tables 10. Staff are great at clearing the tables quickly. 11. The staff are friendly.

Now for the negatives, 1. The establishment isn't grubby, but it's not clean either. 2. I could be mistaken but I only noticed that the cutlery was located in one area. Unfortunately that was at the cooking and dessert station which can get a little congested. 3. Some of the battered food (e.g. fish bites & chicken bites) felt like they were either left under the warming lights too long or they were from the previous serve. Either way they were extremely dry. 4. Some of the side dishes were a little below par. An example was the Mac & Cheese looked really watery and was bland, as well as the potato being under cooked in the potato salad also having no flavour 3. The free water you get is tap water and not filtered. That's not a complaint, more an observation. 5. Not many fresh salad options 6. If there is a function at the bar facility next to GB then finding car parking will be a challenge.

NOT HALAL. I say this only because they were serving ham as one of the meat options and cooking it on the same hot plate as the other meats.

Like I mentioned in the beginning GB is a fairly decent place to eat at ......

I had a group booking of 35 (including 10 children).

Staff and service are OUTSTANDING. Quick to remove dirty plates from the table and to replace empty water jars and working multiple jobs from front desk to pancake maker etc.

Our booking was quite early in the night so we were able to get food relatively easy until other groups showed up.

Food is good, equal to what you’re paying for. There was always food available and refilled. I chose this place mostly for the ease and affordability for a large group rather than the actual food as it was better than a lot of other buffets in the area.

Only critique is what I feel is a lack of transparency or information regarding the different prices for children under 13.

For a large group where you’ve planned all the expenses for the 1 bill payment at the end it was surprising to realise on arrival that there are tiered prices for each age from 1-12.

I did my own research and didn’t find any details of this online and when I was given information via text regarding my booking and deposit (photo attached) there wasn’t much there for me to question it further. Note: I took the photo at the place after they advised me of the different prices.

On my arrival they were quite dismissive of my annoyance at not being made aware of the different prices. There’s a difference between paying $13.90 and $25.90 (age 12) and I understand the need for different prices for those children who are closer to 13 etc however my critique is more around not being made aware of that beforehand.

Aside from that hitch in the beginning I was very happy with the night which is why I haven’t changed my overall 4 star rating.

Attached photos for those needing information for future bookings as there’s no website and I don’t...