Woolworths Ponsonby

I never recommend anyone to do online order in this countdown. Today I ordered in morning for pickup. But things changed when suddenly I felt sick in afternoon. So I called and requested them can I pick my order at 3pm. Lady from online department who talked to me on phone said yes you can come now and picked up your order but when I went there, the girl who work on customer service talked to me very rude and said you cannot pick your order now and said you have to wait until 5pm. I requested them please can you call that lady who spoke to me on phone and said to come at 3 but she refused. then a Indian guy come and both start blaming me why you come now and said either wait until 5pm for your order or you can go home and come later but we cannot give you your order right now. I requested them I’m sick and I need to go to my home because I live in Paptoetoe and wouldn’t be able to come as Doctor recommended me to rest. I told to them why you wasted my time if you can’t give my order but suddenly he start screaming on me. He said I was with that lady when you spoke to her on phone and phone was on speaker she recommended you to come 5pm but she never said that. Totally unacceptable and rude behaviour. I don’t know why countdown hire such people👎👎👎👎👎👎